Support » Plugin: Awesome Surveys » Unable to create survey

  • Resolved ashleyndesigns

    (@ashleyndesigns)



    I just downloaded this plug in to create a survey/questionnaire but when I click “New Survey” it loads most of the page except the “Create Survey” section. It shows grayed out boxes for text input, email, number etc but says “Javascript loading…” above them and nothing is clickable. Help!

    https://wordpress.org/plugins/awesome-surveys/

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  • Plugin Author Will Brubaker

    (@willthewebmechanic)

    Automattic Happiness Engineer

    Howdy,

    Typically issues like this may be caused by either a conflict with your theme or with another plugin. This type of issue is generally addressed by having you temporarily switch back to a default WordPress theme such as WordPress Twenty Sixteen Theme and disable all plugins except for Awesome Surveys (this includes any plugins in “Must-use” or “Drop-ins” if they exist). If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict.

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