Unable to create subscriptions for Braintree

  • Resolved dryan1144

    (@dryan1144)


    6 years, 8 months ago

    I’m getting an error for a new membership level with a Braintree subscription plan and not sure if it will work or not: https://cl.ly/lsXd

    I’ve successfully created plans in the past with almost the exact same settings (just a fewer number of months and different price). Our goal is 6 equal monthly payments. The plan has been created in Braintree has described, ie “pmpro_xx”.

    There are no console errors present, and the following error message persists when visiting the Membership Levels admin page:

    “The billing details for some of your membership levels is not supported by Braintree. The levels with issues are highlighted below.”

    Creating a new level has produced the same error.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter dryan1144

    (@dryan1144)

    6 years, 8 months ago

    Following up to see if this could be looked at as a potential bug report as opposed to going through the paid forums. If not please let me know.

    Plugin Author Andrew Lima

    (@andrewza)

    6 years, 8 months ago

    Hi @dryan1144,

    Thank you for using Paid Memberships Pro. I’m sorry you are experiencing this issue.

    Could you please tell me what settings you have used for your plan that is currently not working?

    Thread Starter dryan1144

    (@dryan1144)

    6 years, 8 months ago

    6 monthly payments as stated in initial post, so $x collected upfront plus 5 monthly payments of $x.

    Here is a screenshot of the plan settings: https://cl.ly/lwQA

    What I don’t understand is why there are no errors for previously created plans almost identical to this. Seems like a new bug?

    Plugin Author Andrew Lima

    (@andrewza)

    6 years, 8 months ago

    Thank you for the feedback, we are currently looking into this.

    Please feel free to post to the Member Forums on https://www.paidmembershipspro.com and one of our support engineers will be able to assist you further.

    I’m sorry for the inconvenience caused.

Viewing 4 replies - 1 through 4 (of 4 total)
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