Title: Unable to create profiles
Last modified: November 17, 2016

---

# Unable to create profiles

 *  Resolved [kodestar](https://wordpress.org/support/users/kodestar/)
 * (@kodestar)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/unable-to-create-profiles/)
 * A user emailed me saying they were having issues signing up for a membership 
   and that paypal kept emailing them saying it was unsuccessful, so I updated to
   the latest version of the plugin, I then realised that the ipnhandler wasn’t 
   working, I upgraded my PHP version and that stopped it from error 500-ing, but
   I still can’t get signups working, I click on the user level, go off to paypal,
   come back it says everything is fine, then 3-30mins later I get an email from
   paypal saying it was unsuccessful, I check on paypal and the profile has been
   created and then cancelled without the initial payment being taken (I assume 
   the inability to take the initial payment is what is causing it to fail). If 
   I hit the ipnhandler url then there is a lot of output, which I’m not sure if
   that is right as it outputs a lot more than the docs suggest it should. I’ve 
   set define(‘PMPRO_IPN_DEBUG’, true); but didn’t receive an email, I’ll try define(‘
   PMPRO_IPN_DEBUG’, ‘log’); next, but is there anything else I can do to get to
   the bottom of it? I am using paypalexpress as the gateway.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Travis](https://wordpress.org/support/users/travislima/)
 * (@travislima)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/unable-to-create-profiles/#post-8448540)
 * Hi [@kodestar](https://wordpress.org/support/users/kodestar/),
 * Thank you for getting in touch!
 * Jason has written a troubleshoot guy for PayPal IPN issues.
 * Would you mind going through it to see if any of the solutions work for you?
   
   [https://www.paidmembershipspro.com/troubleshooting-paypal-ipn-issues-with-paypal-express-paypal-standard-or-paypal-website-payments-pro/](https://www.paidmembershipspro.com/troubleshooting-paypal-ipn-issues-with-paypal-express-paypal-standard-or-paypal-website-payments-pro/)
 * I hope this helps!
    Trav
 *  Thread Starter [kodestar](https://wordpress.org/support/users/kodestar/)
 * (@kodestar)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/unable-to-create-profiles/#post-8449199)
 * Hi [@travislima](https://wordpress.org/support/users/travislima/)
 * Thanks for replying.
 * I’ve found the issue, it seems multiple things went wrong, but the gist of it
   is in upgrading the server to 5.6 the mailgun plugin stopped working, and because
   PMPRO_IPN_DEBUG was set to true, the ipnhandler was trying to email me but couldn’t
   and so crashed.
 *  [Travis](https://wordpress.org/support/users/travislima/)
 * (@travislima)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/unable-to-create-profiles/#post-8449954)
 * Hi [@kodestar](https://wordpress.org/support/users/kodestar/),
 * Thanks for the update! I am glad it is now working 🙂
 * Have a great day!
    Trav

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Unable to create profiles’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/paid-memberships-pro_f1dacb.svg)
 * [Paid Memberships Pro - Content Restriction, User Registration, & Paid Subscriptions](https://wordpress.org/plugins/paid-memberships-pro/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/paid-memberships-pro/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/paid-memberships-pro/)
 * [Active Topics](https://wordpress.org/support/plugin/paid-memberships-pro/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/paid-memberships-pro/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/paid-memberships-pro/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Travis](https://wordpress.org/support/users/travislima/)
 * Last activity: [9 years, 6 months ago](https://wordpress.org/support/topic/unable-to-create-profiles/#post-8449954)
 * Status: resolved