Support » Plugin: Responsive Image Gallery, Gallery Album » Unable to create new gallery, poor support.

  • I’m a paid user of this plugin. Previously this plugin was working perfectly. But now I’m unable to create any new gallery. I contacted their customer support. But they are simply sending a youtube video link which is for a very older version. Very poor support.

    Don’t install a free or paid version. It’s totally useless nowadays.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author wpdevart


    Hi dear user.

    Thanks for reporting about this issue.

    It was a global bug and we fixed it.

    Also, we forgot to mention, as you are a premium version user, you should contact us using our email and we will send the fixed version.

    • This reply was modified 8 months, 3 weeks ago by wpdevart. Reason: add additional text


    @sankarmondal I used the non premium support mistakenly which was slower. I was advised by the authors to use the direct email communication as a paid licence holder and I must say they are quick at responding that way. Maybe this was a misunderstanding?

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this review.