Title: Unable to create chart and insert shortcode
Last modified: August 30, 2016

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# Unable to create chart and insert shortcode

 *  Resolved [dbcwalsh](https://wordpress.org/support/users/dbcwalsh/)
 * (@dbcwalsh)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/unable-to-create-chart-and-insert-shortcode/)
 * HI,
 * Great plugin, but having an issue trying to create anew chart or insert the shortcode.
   Either option fails :
 * Media >> Viaulizer library >> Add new = blank screen
 * Post or page >> Add Media >> Visualizations >> Go through Process >> Insert shortcode
   = 404 error
 * Any suggestions.
 * thanks
 * [https://wordpress.org/plugins/visualizer/](https://wordpress.org/plugins/visualizer/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [Passivpluss](https://wordpress.org/support/users/passivpluss/)
 * (@passivpluss)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/unable-to-create-chart-and-insert-shortcode/#post-6653061)
 * Maybe this ?
 * [https://wordpress.org/support/topic/503-service-unavailable-the-server-is-temporarily-busy-try-again-later-1](https://wordpress.org/support/topic/503-service-unavailable-the-server-is-temporarily-busy-try-again-later-1)
 *  Thread Starter [dbcwalsh](https://wordpress.org/support/users/dbcwalsh/)
 * (@dbcwalsh)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/unable-to-create-chart-and-insert-shortcode/#post-6653084)
 * OK< Thanks . I will contact our server admin to verify.
 * PS I did install on a different server and it worked, so perhaps this is the 
   issue.
 * Cheers
 *  Thread Starter [dbcwalsh](https://wordpress.org/support/users/dbcwalsh/)
 * (@dbcwalsh)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/unable-to-create-chart-and-insert-shortcode/#post-6653125)
 * The removal of the mod security from this client url seems to have resolved the
   issue of inserting the short-code, but we can still not edit the chart once it
   has been inserted.
 * Any suggestions ?
 * thanks for you assistance.
 *  Plugin Contributor [selu](https://wordpress.org/support/users/marius2012/)
 * (@marius2012)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/unable-to-create-chart-and-insert-shortcode/#post-6653167)
 * Hey,
 * Can you be more specific ? can you share some screen or tell me some steps on
   how to replicate the issue ?
 * Thank you !
 *  Thread Starter [dbcwalsh](https://wordpress.org/support/users/dbcwalsh/)
 * (@dbcwalsh)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/unable-to-create-chart-and-insert-shortcode/#post-6653169)
 * If I go Hi,
 * I get it . A picture is worth a thousand works, but when try to edit or add new
   from the Media screen , the popup modal window is blank ??
 * Media >> Visual Library >> Try to edit an existing Pie Chart >> Blank modal window
   when I click on the edit icon
 * Media >> Visual Library >> Add new >> Blank modal window when I click on the 
   edit icon
 * thnx
 *  [gouravwptech](https://wordpress.org/support/users/gouravwptech/)
 * (@gouravwptech)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/unable-to-create-chart-and-insert-shortcode/#post-6653183)
 * Hello dbcwalsh,
 * Please deactivate all plugins other than visualizer to see if this resolves the
   problem? If this works, re-activate the plugins one by one until you find the
   problematic plugin(s).
    I hope it will work.
 * Regards
    Gourav

Viewing 6 replies - 1 through 6 (of 6 total)

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 * 6 replies
 * 4 participants
 * Last reply from: [gouravwptech](https://wordpress.org/support/users/gouravwptech/)
 * Last activity: [10 years, 6 months ago](https://wordpress.org/support/topic/unable-to-create-chart-and-insert-shortcode/#post-6653183)
 * Status: resolved