• Resolved yutotwinky


    Hello everyone,

    I have a problem for a few days.

    Indeed, when I am logged in as an administrator, I cannot create new admins and I cannot edit existing admin accounts. They are greyed out. I can edit all other accounts but not the admin ones.

    I don’t understand… Can you help me please? Thank you !

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  • Plugin Support Aswin Giri


    Hello @yutotwinky

    Are you trying to add an administrator user from wp-admin > users > add new ? Can you please navigate to the profile of the user you would like to edit and click on “Edit profile” link from the gear icon dropdown like in this screenshot?

    Plugin Support Ultimate Member Support


    Hey there!

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. 🙂


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