Support » Plugin: Post SMTP Mailer/Email Log » Unable to connect via TLS

Unable to connect via TLS

  • John Anderson

    (@trustedsamuri)


    4 years, 5 months ago

    Hello,

    I have started receiving the following email.

    Subject: Post SMTP email error
    You getting this message because an error detected while delivered your email.
    You are welcome to post a support issue.
    The log to paste with your support issue:
    Unable to connect via TLS

    it is being sent to the email address for my A2 hosting account. Which is odd because this is not listed anywhere on the websites where i use Post SMTP.

    The above email does not detail which site the issue is at.

    Do you have any advice to help me work out what is going on here?

    Many Thanks,

    John.

Viewing 6 replies - 1 through 6 (of 6 total)
  • yehudah

    (@yehudah)

    4 years, 5 months ago

    This is a fallback to the local mail system when Post SMTP has an error sending an email.

    What SMTP service do you use ?
    Does it happen only once ?

    Thread Starter John Anderson

    (@trustedsamuri)

    4 years, 5 months ago

    Hi Yehudah,

    Thank you for the quick response.

    I only have 2 sites currently using this plugin and have set up a gmail account to handle the email sending for both.

    but I don’t know which one this error is originating from.

    Regards,

    John.

    yehudah

    (@yehudah)

    4 years, 5 months ago

    Hi

    Sorry for the delay

    could you edit this file with FTP:
    /Postman/Postman-Mail/Zend-1.12.10/Mail/Protocol/Smtp.php

    change line 209

    from

    stream_context_set_option($this->_socket, 'ssl', 'allow_self_signed', true);

    to

    stream_context_set_option($this->_socket, 'ssl', 'allow_self_signed', false);

    does it work ?

    Thread Starter John Anderson

    (@trustedsamuri)

    4 years, 5 months ago

    Hi Yehudah,
    I understand the delay and appreciate your time.

    I have 2 sites running this plugin and have made the change just now to both of them. I’ve done both because I don’t know which one is reporting the message.

    Since raising this job with you I have not seen the error message again and don’t know if/when it will next occur. Nor do I know what causes it. This makes it very difficult to test.

    Thanks,

    John.

    yehudah

    (@yehudah)

    4 years, 5 months ago

    @trustedsamuri,

    If you don’t mind let’s leave it for a while.
    I will check with you in a week or two.

    Thread Starter John Anderson

    (@trustedsamuri)

    4 years, 5 months ago

    Hello Yehudah,

    We didn’t have to wait very long. I have received another email. Interestingly it comes from an email address which must be my hosting account.

    The message is exactly the same. Is there any way to determine where this message has come from? As I mentioned earlier, I have 2 sites with this plugin and was thinking of adding it to more. But when an issue occurs it makes it hard to work out which site is generating it.

    Thanks for your time with this.

    Regards,
    John.

    You getting this message because an error detected while delivered your email.
    You are welcome to post a support issue.
    The log to paste with your support issue:
    Unable to connect via TLS

Viewing 6 replies - 1 through 6 (of 6 total)
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