WordPress-to-lead for Salesforce CRM
[resolved] Unable to connect to salesforce (3 posts)

  1. tim.read
    Posted 2 years ago #

    my customers are now getting an "Unable to connect to salesforce" after filling out our form. It used to work but now has since stopped. Are there any log files located anywhere were i can determine the cause?


  2. Nick Ciske
    Plugin Author

    Posted 2 years ago #

    Search in your WP or PHP error log for "Salesforce HTTP error". I just tested it and it's working on my dev site, so it's either something that changed in your WP install or something intermittent with Salesforce.

    If logging is not enabled or you're on a shared server, add these lines to your wp-config.php, then look for debug.log in /wp-content/ once you'd tried to submit a form and received the error.

    define('WP_DEBUG', true);
    define('WP_DEBUG_DISPLAY', false);
    define('WP_DEBUG_LOG', true);


    Other troubleshooting steps:
    1. Switch to one of the bundled themes to rule out an issue with your theme.
    2. Turn off all other plugins. If the issue goes away, turn plugins on one by one until the issue returns. The conflict is likely with that plugin.

  3. Nick Ciske
    Plugin Author

    Posted 2 years ago #

    Did you find the issue here?

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