Support » Plugin: Postie » Unable to connect Postie to mail server –

  • Resolved kat99

    (@kat99)


    I hosting a new site and cannot get the postie plugin to connect:
    ERROR: Unable to connect. The server said: The username and password provided were not accepted for the IMAP server mail.domain.eu on port 993. Array
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    )

    InMotion have said that the details are correct, and we can login to webmail with them. I have tried every configuration I can think of -Any suggestions? Thanks

    Connect to Mail Host
    Postie connection: sockets
    Postie protocol: imap
    Postie server: mail.domain.eu
    Postie port: 993
    pConnection: mailbox: INBOX
    Connecting via Socket
    Socket: mail.domain.eu:993
    Socket error: 0 – (Resource id #974)
    Socket: IMAP
    socket write: (login) LOGIN/APOP/PASS
    socket read (0) :
    Unable to connect. The server said: The username and password provided were not accepted for the IMAP server mail.domain.eu on port 993. Array
    (
    )
    Test complete

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Wayne Allen

    (@wayneallen-1)

    Sound like the hosting company is not allowing outbound connections from the web server on port 993.

    See http://postieplugin.com/faq/postie-wont-connect-mailserver/

    Thank you Wayne

    I contacted Inmotion support who tried to help me. They tried the TelNet test you suggested and they say it came back positive for connecting to the server. ( see below)
    Which indicates it is not a PORT issue.
    Any other suggestions?
    Thanks

    RESULTS:
    [support] [erxxxf@ ~]$ telnet secure252.inmotionhosting.com 993
    Trying 199.250.208.120…
    Connected to secure252.inmotionhosting.com.

    [support] this is the command that I ran.
    [support] telnet secure252.inmotionhosting.com 993

    Plugin Author Wayne Allen

    (@wayneallen-1)

    It isn’t clear from your message if the telnet command was run from your web server.

    You can try connecting via IMAP to see if you get a different error.

Viewing 3 replies - 1 through 3 (of 3 total)
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