unable to connect my website to my account

Resolved islamfotouh
(@islamfotouh)

5 years, 2 months ago

i get this error “Something went wrong when connecting to Facebook!”
i don’t know why
FYI: all option turned on
the plugin was working on the older versions.
waiting you reply asap i am using a diffrent plugin and i want to use the official one
thanks

Viewing 13 replies - 1 through 13 (of 13 total)

Sunday Ukafia
(@sukafia)

5 years, 2 months ago

Hi @islamfotouh,

Typically, this error is caused by not allowing Facebook to ‘manage your business’. During the connection process, make sure that this option is selected as shown in this screenshot.

I hope this helps!

Please let me know if you need further assistance.

Thread Starter islamfotouh
(@islamfotouh)

5 years, 2 months ago

as i explain before i did this step already and i tried to turn on all option and same error
you can see the video recording : https://streamable.com/ihs2wa

AJ a11n
(@amandasjackson)

5 years, 2 months ago

Hi @islamfotouh

It may be that your currency is not supported. If your WooCommerce default currency is not on this list, some folks have had success temporarily changing their currency to a supported one (USD, CAD, GBP, EUR) to connect and then changing it back afterward. However, this isn’t an officially recommended workaround so we can’t guarantee that it will work.

Thread Starter islamfotouh
(@islamfotouh)

5 years, 2 months ago

My currency is Egyption pound and already supported, but also i tried to change the site currency to USD and same error
Damianne P (a11n)
(@drwpcom)

5 years, 2 months ago
Hi @islamfotouh. The next thing to try is to reset the external business ID and re-connect your site to Facebook. Here are the steps:
1. Go to https://<your-site>/wp-admin/options.php
2. Search for wc_facebook_external_business_id
3. Update the field to include only ASCII characters and save. The best practice here is to use store-name-dfsdc3lck9k6q ← 13-digit random string. Make sure there are no special characters in the name.
4. Go back to WooCommerce > Facebook and click “Get Started” again
Philippos Laskos
(@phillaskos)

5 years, 2 months ago

Ohhh my god!! This solution workeeeed!! Finallyy!!
Thank you so much!!!!

Thread Starter islamfotouh
(@islamfotouh)

5 years, 2 months ago

i tired to update it but i get this error

Philippos Laskos
(@phillaskos)

5 years, 2 months ago

Hello!! i just changed the last digit of this number. It was 3 and i made it 4 saved changes and worked!!
Jk
(@junkojiri)

5 years, 2 months ago
I have been same problems
I just want to check this part 3 step is okay for random name ???
Is this name for something ?

1.Go to https://<your-site>/wp-admin/options.php
2.Search for wc_facebook_external_business_id
3.Update the field to include only ASCII characters and save. The best practice here is to use store-name-dfsdc3lck9k6q ← 13-digit random string. Make sure there are no special characters in the name.
4.Go back to WooCommerce > Facebook and click “Get Started” again

And also when I try to change that ID,
it shows up, The link you followed has expired.

I try to change below this

Before: %e3%81%8b%e3%82%8f%e3%81%84%e3%81%84%e3%83%8d%e3%83%83%e3%82%af%e3%83%ac%e3%82%b9%e9%80%9a%e8%b2%a9-sitename-5f27b086cb7eb

after:
sitename-5f27b086cb7eb

and shows up

The link you followed has expired.
- This reply was modified 5 years, 2 months ago by Jk.
Damianne P (a11n)
(@drwpcom)

5 years, 1 month ago

Hi @islamfotouh. If you can’t change the value in the options.php page, you can search for the value and update it in the wp_options table.

@junkojiri, please try this as well. If it doesn’t help, please start a new thread so we can help you individually.

AJ a11n
(@amandasjackson)

5 years, 1 month ago

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Thread Starter islamfotouh
(@islamfotouh)

5 years ago
@drwpcom i want to thank you so much, the problem solved by updating the id without any random characters.
i have another question the plugin work fine but when i check for the events i didn’t found add to cart event or purchase event on the product page and checkout page !
- This reply was modified 5 years ago by islamfotouh.
Cara
(@dcka)

5 years ago

Hi, @islamfotouh!

I’m glad you’re finally able to connect your site to your Facebook account!

As for the missing events, can you check what information the Pixel Helper gives when you click “Troubleshoot Pixel”?

Link to image: https://d.pr/i/DLwwhC

When events aren’t tracked, it may be due to third-party plugins that are interfering with WooCommerce’s default functionality. For example, the AddToCart event may not be tracked if you’re using a plugin to redirect to the cart page after adding a product to the cart. In that case, you would need to use a snippet like this: https://gist.github.com/simonporter007/ad6b923c08672976a0ce05a5fb1a36a0

Can you check if you perhaps have any such plugins on your site?