Unable to Complete Checkout Process

  • Resolved redf150flames

    (@redf150flames)


    6 years, 6 months ago

    I recently had an issue on my site where users are unable to complete the checkout process. When you get to the checkout page, the form to enter all the information is there, but the payment methods and submit button are missing.

    I believe updating to the latest version of WooCommerce is what cause the issue.

    Another odd error that may be related: when I go to edit the checkout page, I get the “This page isn’t working” error in Chrome.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • madeincosmos

    (@madeincosmos)

    Automattic Happiness Engineer

    6 years, 5 months ago

    Hi @redf150flames,

    Problems like this usually mean there’s a JavaScript error on site – WooCommerce uses JavaScript code at the checkout, so if there’s an error the standard flow may be broken. I just checked the page you mentioned, and both the credit card form and Place Order button are there. If I’m missing something, please let me know and I’ll take another look.

    Cheers!

    Thread Starter redf150flames

    (@redf150flames)

    6 years, 5 months ago

    I got it fixed a while ago. It was caused by updating WooCommerce and I’m guessing something with my theme.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Unable to Complete Checkout Process’ is closed to new replies.

Tags