Unable to Click and Select Star Rating

  • Resolved Haseeb Ahmad Ayazi

    (@haseebayazi)


    3 years, 4 months ago

    It was working fine a few days ago, but now this seems to be not working at all. Users are unable to click or select a star rating. I’ve done the following.

    • Update the WordPress and Plugin to latest version
    • Clear Cache
    • Disable Cache and Minify Plugin.

    But nothing worked. I’d grateful to the plugin author if s/he look into the page mentioned and point out the specific problem.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Gemini Labs

    (@geminilabs)

    3 years, 4 months ago

    This problem is very likely being caused by something else on your website. You’ll need to perform steps 4 and 5 of the Basic Troubleshooting Steps outlined on the Help & Support page in order to determine the cause of your problem:

    4. Temporarily switch to an official WordPress Theme.

    Try switching to an official WordPress Theme (i.e. Twenty Twenty-One) and then see if you are still experiencing problems with the plugin. If this fixes the problem, your theme has a compatibility issue.

    5. Temporarily deactivate all of your plugins.

    If switching to an official WordPress theme did not fix anything, the final thing to try is deactivating all of your plugins except for Site Reviews. If this fixes the problem, there is a compatibility issue with one of your plugins.

    To find out which plugin is incompatible with Site Reviews you will need to reactivate your plugins one by one until you find the plugin causing the problem. Then, if you think you’ve found the culprit, deactivate it and continue testing the rest of your plugins. Hopefully, you won’t find any more, but it’s good to make sure.

    Plugin Author Gemini Labs

    (@geminilabs)

    3 years, 4 months ago

    There is an pointerdown event on the document body of your page that is causing this to happen. Try disabling the WP Responsive Menu plugin to see if that is the cause.

    • This reply was modified 3 years, 4 months ago by Gemini Labs.
    Thread Starter Haseeb Ahmad Ayazi

    (@haseebayazi)

    3 years, 4 months ago

    It worked! The plugin you pointed out was the issue.

    Thanks!!

Viewing 3 replies - 1 through 3 (of 3 total)

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