Support » Plugin: WooCommerce » Unable to change/update new order email address

  • Resolved yasminlp

    (@yasminlp)


    I need to update an email address, and after I change and save, the email address reverts to the original. I was able to successfully change the cancelled and failed email addresses, only the new order email doesn’t change.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Have the exact same problem WOO Version 3.7.0

    Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    Would you mind walking me through the exact steps you’re taking? I’m asking as I’d like to make sure we have an accurate test-bed to see if we can replicate that locally.

    Thanks!

    Sure. I am going woocommerce>settings>emails
    Then at the first email of the list “New ORder”, I click manage and I am changing the Recipient(s) email. I click “save changes” and I get “Your settings have been saved.”

    The email in the form below is the new one. When I click “Emails” tab to get back to the list, the email for the New Order email is still the old one. I have changed the same way Cancelled and Failed succesfully. But New Order recipient email refuses to change.

    I am having the same issue.

    @riaanknoetze do we have any news on that?

    Hi there,

    I had the same problem and saw that people had issues with the raised hand emoji (🙌) in the additional content field, i just removed it, and somehow that fixed the problem for me.

    Worked for me too. Thanks @mediaversa for sharing!

Viewing 7 replies - 1 through 7 (of 7 total)
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