Support » Fixing WordPress » Unable to change/reset user password

  • Resolved deanMKD

    (@deanmkd)


    Hi WordPress devs

    I recently got this issue, that causing that i cant change someone password via WP admin Panel, including mine too..

    When i go Users > All Users and select the user that i want to change password, when press on “Generate Password ” button, nothing happens. Seems like button not do nothing actually. What i tryed:

    – Deactivating All Plugins
    – Activate the default “Twenty Twenty” theme

    But nothing changes. Still when press “Generate Password ” button nothing happens. This is my site configuration:

    Avada Versions: 
    
    ### Avada Versions ###
    
    Current Version: 6.2.2
    Previous Version: 6.1.2  6.2.0  6.2.1
    
    ### Avada Versions ###
    
    Avada 6.2.2 Conversion:						Changelog: Rerun Theme Options Conversion for version 6.2.2 manually.
    								Run Conversion
    Rerun Theme Options Conversion for version 6.2.2 manually.: 
    IMPORTANT: Updating to Avada 4.0 and 5.0 requires a conversion process to ensure your content is compatible with the new version. This is an automatic process that happens upon update. In rare situations, you may need to rerun conversion if there was an issue through the automatic process. The controls below allow you to do this if needed. Please contact our support team through a ticket if you have any questions or need assistance.: 
    Avada 4.0 Conversion:							Learn More: Rerun Theme Options Conversion from version 3.9.3 to version 4.0 manually.
    									Run Conversion
    Rerun Theme Options Conversion from version 3.9.3 to version 4.0 manually.: 
    Avada 5.0 Conversion:							Learn More: Rerun Shortcode Conversion from version 4.0.3 to version 5.0 manually.
    									Run Conversion
    								
    																																			
    											Revert Fusion Builder Conversion.
    											Revert Conversion
    										
    																																		
    										
    																																																												Remove Shortcode Conversion Backups created during the version 5.0 conversion.																																	
    																					
    												Remove Backups
    Rerun Shortcode Conversion from version 4.0.3 to version 5.0 manually.: 
    Revert Fusion Builder Conversion.: 
    Remove Shortcode Conversion Backups created during the version 5.0 conversion.: 
    Rerun Theme Options Conversion for version 6.2.2 manually.: 
    Rerun Theme Options Conversion from version 3.9.3 to version 4.0 manually.: 
    Rerun Shortcode Conversion from version 4.0.3 to version 5.0 manually.: 
    Revert Fusion Builder Conversion.: 
    Remove Shortcode Conversion Backups created during the version 5.0 conversion.: 
    
    ### WordPress Environment ###
    
    Home URL: https://www.countyfairsusa.net
    Site URL: https://www.countyfairsusa.net
    WP Content Path: /home/kayriedl5012/public_html/countyfairsusa.net/wp-content
    WP Path: /home/kayriedl5012/public_html/countyfairsusa.net/
    WP Version: 5.3.2
    WP Multisite: –
    PHP Memory Limit: 1 GB
    WP Debug Mode: –
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.2.27. WordPress recommendation: 7.3 or above. See WordPress Requirements for details.
    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 8000
    SUHOSIN Installed: –
    ZipArchive: ZipArchive is not installed on your server
    but is required if you need to import demo content.
    
    MySQL Version: 5.6.44
    Max Upload Size: 256 MB
    DOMDocument: ✔
    WP Remote Get: ✔
    WP Remote Post: ✔
    GD Library: bundled (2.1.0 compatible)
    
    ### Updates Server Status ###
    
    Check Envato Server Status: 
    Check ThemeFusion Server Status: 
    : 
    
    ### Active Plugins (20) ###
    
    Akismet Anti-Spam: by Automattic
    Contact Form 7: by Takayuki Miyoshi
    Covert Copy Traffic Pro: by IM Wealth Builders Ltd
    EU Cookie Law: by Alex Moss
    Marco Milesi
    
    Fusion Builder: by ThemeFusion
    Fusion Core: by ThemeFusion
    Google Analytics Dashboard for WP (GADWP): by ExactMetrics
    Imagify: by WP Media
    LoginPress - Redirect Login: by WPBrigade
    LoginPress Pro: by WPBrigade
    LoginPress - Social Login: by WPBrigade
    LoginPress - Customizing the WordPress Login: by WPBrigade
    Slider Revolution: by ThemePunch
    Social Warfare: by Warfare Plugins
    WordPress HTTPS: by Mike Ems
    Yoast SEO Premium: by Team Yoast
    WP File Manager: by mndpsingh287
    WP Rocket: by WP Media
    WP Sitemap Page: by Tony Archambeau
    WPSpeakEZ: by
    

    Any help here?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    When you’re on the user profile page, open the browser error console. Anything there? This sounds like there’s a javascript problem.

    Learn to use the Chrome Developer Tools or Firefox Developer Tools to help you see javascript errors.

    deanMKD

    (@deanmkd)

    Yes there is a lot of errors, but this is one of them..

    Uncaught TypeError: p.template is not a function
        at updates.min.js?ver=5.3.2:1
        at updates.min.js?ver=5.3.2:1
    fusion-patcher-admin-menu-notices.js?ver=2.2.2:1 Uncaught ReferenceError: _ is not defined
        at HTMLDocument.<anonymous> (fusion-patcher-admin-menu-notices.js?ver=2.2.2:1)
        at i (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,zxcvbn-async,moxiejs,plupload&ver=5.3.2:2)
        at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,zxcvbn-async,moxiejs,plupload&ver=5.3.2:2)
        at Function.ready (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,zxcvbn-async,moxiejs,plupload&ver=5.3.2:2)
        at HTMLDocument.J (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,zxcvbn-async,moxiejs,plupload&ver=5.3.2:2)

    I using this theme long time ago, and didnt caused issue till now. But with default theme, and all disabled still issue persist, that caused to think that problem is somewhere into wordpress.

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    Let’s try adding define('CONCATENATE_SCRIPTS', false ); to wp-config.php and also disable all plugins.

    deanMKD

    (@deanmkd)

    Makes that adding that rule into wp-config.php back again password generator feature. Many thanks. I hope so, this thread will find usefull for someone else like me. 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
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