• calmind

    (@calmind)


    For our Black Friday sale we needed to add all our contacts to our new automation. Turned out there was absolutely no way to do this. Support suggested I should tag my 4,5k subscribers manually one-by-one. We already had bought a subscription and as we didn’t see any use in it anymore for our Black Friday automation, we wanted a refund.

    But here’s the catch. For every subscription plan, for some reason, they suddenly require new subscribers to confirm their subscription by clicking a link in their e-mail.

    So in Mailpoet’s rules, they state you can’t refund a subscription once you have sent any e-mails out with said subscription. We did not send any e-mails manually, except for three test e-mails for our automation. What did send, were the confirmation e-mails for the new subscribers that were still coming in. So we wasted 50 euros for a subscription that only cost us time and headaches.

    We contacted support but they were no help unfortunately.

Viewing 1 replies (of 1 total)
  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello there @calmind ,

    Thank you for sharing your experience, and I’m truly sorry to hear about the challenges you faced during your Black Friday sale. I’d like to address your concerns and provide some clarity to ensure this situation is resolved.

    Tagging Your Subscribers:

    I understand you were advised to tag your subscribers manually, which indeed would have been very time-consuming for 4,500 contacts. However, I’d like to clarify that there are several ways to tag subscribers automatically—both for new subscribers entering an automation and for existing ones.

    You can find a detailed guide on these automated methods here: 👉 How to Tag Subscribers Automatically

    If we had misunderstood your needs during support, I sincerely apologize for that and would be happy to assist you in automating this process if you decide to give it another go.

    Reconfirmation of Subscriptions:

    You also mentioned that new subscribers were required to confirm their subscriptions, and I’d like to clarify that for every new subscription plan, reconfirming subscriptions is not a requirement by default.

    To understand exactly what happened, could you please share the support ticket number where you were informed that subscribers needed to reconfirm? I’d like to look into this further and ensure there wasn’t any miscommunication on our part.

    Moving Forward:

    I want to make sure we resolve this issue as smoothly as possible. Please share your ticket details, and I’ll personally review what happened. If there are any lingering concerns or questions, I’m here to help in any way I can.

    Looking forward to hearing back from you.

Viewing 1 replies (of 1 total)
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