Unable to bulk-add contacts to automation, support useless
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For our Black Friday sale we needed to add all our contacts to our new automation. Turned out there was absolutely no way to do this. Support suggested I should tag my 4,5k subscribers manually one-by-one. We already had bought a subscription and as we didn’t see any use in it anymore for our Black Friday automation, we wanted a refund.
But here’s the catch. For every subscription plan, for some reason, they suddenly require new subscribers to confirm their subscription by clicking a link in their e-mail.
So in Mailpoet’s rules, they state you can’t refund a subscription once you have sent any e-mails out with said subscription. We did not send any e-mails manually, except for three test e-mails for our automation. What did send, were the confirmation e-mails for the new subscribers that were still coming in. So we wasted 50 euros for a subscription that only cost us time and headaches.
We contacted support but they were no help unfortunately.
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