Hi @joan fox!
To upload files, WordPress needs to have permission to write into the folder that it’s putting things (or creating sub-directories in). It sounds like your wp-content folder’s permissions are not set such that it can do this. You can set this via FTP or in your cPanel’s file manager.
Hi Cyndy,
Thank you for such a quick response. I am indeed impressed. I did what you suggested prior to posting…well, not using C panel. It has not helped at all. I have never had this problem before. After reading many of the other posts, it seems the version 4 is giving others some assorted problems. And I am certain that my limited computer knowledge is not a help at all. 🙂 Thank you so much for replying to me. My other concern is not being able to get the upgrades. I receive the same message: Unable to create directory.