Support » Plugin: Facebook Photo Fetcher » unable to authorize

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author justin_k

    (@justin_k)

    Justin-Klein.com is working fine, and to my knowledge has not gone down at any point in the last 4 days (I just asked my webhost). Maybe your ISP is blocking you or something.

    I also just re-authorized, and it’s working fine. Several others have authorized in the last 24 hours.

    Finally, whether you’re authorized or not does not have any effect on whether the albums already posted continue to show. You can completely remove the plugin and they’ll continue to show. So clearly you’ve got something else wrong with your site.

    Thanks for looking in to it and for verifying that it is now working. I can assure you that it was down for more than an 8 hour period where multiple other public websites were fully accessible. In the future, your condescension could probably be left out. I was just looking for help. Here is the error I am still seeing:

    This plugin does not have a valid Facebook access token. Please use your admin panel to login with Facebook.Thumbnail: , Photo Count:

    Plugin Author justin_k

    (@justin_k)

    >>I can assure you that it was down for more than an 8 hour period

    I’m not sure what to tell you, but I really can 100% assure you that it wasn’t down for a full 8 hours. There haven’t been any 8-hour periods in the past several weeks when I wasn’t either working on one of the sites in that multisite installation, or receiving plugin sales on it; I’ve only had one >1 hour outage since I brought my site online (more than a decade ago), and believe me, I heard about it from many many people. 8 hours would’ve been considerably worse.

    >>This plugin does not have a valid Facebook access token. Please use your admin panel to login with Facebook.Thumbnail: , Photo Count:

    That will only happen if you try to fetch / re-fetch an album *while* there is no token. Existing albums will not spontaneously change to an error once they’ve been fetched, token or not.

Viewing 3 replies - 1 through 3 (of 3 total)
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