Unable to authenticate

  • Resolved sbailey4

    (@sbailey4)


    7 years, 8 months ago

    Hi Guys, Great plugin! I tried it on a test site and since it worked fine was attempting to put it on live site. I am unable to authenticate to actually add the plugin. I tried to deactivate on the test site. No joy. I reset config on test site which now asks for authentication (as does the live site). It will not login to my acct and says to “please try again after some time”. Any idea what to do? Thanks!

    https://wordpress.org/plugins/searchiq/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author SearchIQ

    (@searchiq)

    7 years, 8 months ago

    Sorry for any inconvenience. We realized our new installation process is not compatible with WP 4.6. We have resorted back to the old process, which means you will have to manually input your API key. It should be working fine now if you want to try installing it again. Thanks and if you have any other issues please don’t hesitate to reach out!

    Thread Starter sbailey4

    (@sbailey4)

    7 years, 8 months ago

    That seems to have resolved it. The timing was just off as when I installed on the live site, you guys had just pushed the new update. Thanks for the quick response and awesome plugin!

Viewing 2 replies - 1 through 2 (of 2 total)
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