Support » Fixing WordPress » unable to add pictures from media library

  • pictures do not display, only a blank box
    so am unable to add them to pages
    the description is there and if I go into ‘edit image’ the picture displays but unable to select and crop

    The page I need help with: [log in to see the link]

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  • I would suggest trying to debug using the health check plugin https://wordpress.org/plugins/health-check/ to disable your theme and plugins. this plugin will only deactivate the theme and plugins for the current user, visitors will still be able to see the site as normal. Once you have activated debug mode within the plugin reactivate each of your plugins one-by-one until you can duplicate the problem. If you are not able to duplicate the problem then it is likely being caused by your theme.

    Hope this gets you headed in the right direct; once you find a solution please tag the thread as resolved.

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