Support » Fixing WordPress » Unable to add photos to pages



    When I click Add Media button, “Internet Explorer Has Stopped Working” comes up and my page gets stopped and reloaded.

    I’ve been able to get the blue box with a question mark that I have read about in other posts – I think that was when I dragged the photo into the page.

    I’m new to this so it is my first attempt at adding photos. I’m using jpg images.

    I’ve –
    -turned off all plugins that have anything to do with photos or videos – one by one – nothing changed.
    -changed the theme – nothing changed.
    -tried with two different images.

    Thank You!

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  • Moderator kmessinger


    The blue box is a place holder for woocommerce.
    Are you using that plugin?

    Try a different browser.

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