Support » Plugin: Simple Share Buttons Adder » Unable to add or remove button

Unable to add or remove button

  • Resolved mariogroleau

    (@mariogroleau)


    4 months ago

    In settings, I am unable to add or remove button by drag & drop. Do you have an idea why ? I want to remove Pinterest button and add others, but…

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor ShareThis

    (@sharethis)

    4 months ago

    Hello @mariogroleau,

    Apologies for the inconvenience.

    Do you have an ad blocker extension installed on your browser? It can be a cause for this kind of issues.

    Also, I noticed you have our latest version installed (8.4.5), did this start happening after updating the plugin?

    Please let us know!

    Thread Starter mariogroleau

    (@mariogroleau)

    3 months, 4 weeks ago

    Hello,

    It is a new installation, I use Google Chrome, I disabled the add blocker and it is the sam thing, also I tried with Edge and Firefox, it is the same thing.

    Thank You and best regards

    Plugin Contributor ShareThis

    (@sharethis)

    3 months, 4 weeks ago

    Hi @mariogroleau,

    Thanks for confirming that and testing it out on other browsers too.

    Can you make sure you aren’t dragging the first buttons (the preview ones) shown on the screenshot – with the red arrow – but rather the ones below –inside the green box?

    If this still happens, do you mind contacting us via email by clicking on our green Support button at the bottom right of sharethis.com/support and sending us a screen recording (.mp4, .mov) of the issue?

    Looking forward to your reply!

    – The ShareThis Technical Support team.

    Thread Starter mariogroleau

    (@mariogroleau)

    3 months, 3 weeks ago

    I sent you the video of the dragging process. I test it with Edge, Chrome and Firefox and now with Opera too.

    It’s possible that the theme Neve is incompatible??

    Thread Starter mariogroleau

    (@mariogroleau)

    3 months, 3 weeks ago

    I test it with an other theme, I test ColorMag them and drag & drop works very well!!!

    Something in Neve Theme interfere with your plugin.

    Thread Starter mariogroleau

    (@mariogroleau)

    3 months, 3 weeks ago

    In fact it doesn’t works on my main site but it works on my second site :

    https://mgroleau.com/wp2

    Something else bugs your plugin

    Thread Starter mariogroleau

    (@mariogroleau)

    3 months, 3 weeks ago

    If I activate the debug mode and your plugin is the only one activate it works on my main web site ???

    Plugin Contributor ShareThis

    (@sharethis)

    3 months, 3 weeks ago

    Hey Mario,

    Thanks for these insights, it seems the theme you are using is causing these conflicts with the plugin. We followed back the conversation on the email you sent us!

    Thank you again,

    The ShareThis Technical Support team.

Viewing 8 replies - 1 through 8 (of 8 total)
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