Support » Plugin: Five Star Restaurant Menu » Unable to add menu items. Plugin locks up.

  • Resolved ttrusty

    (@ttrusty)


    When attempting to add a menu item I get the “The editor has encountered an unexpected error.” with three buttons that do not do anything. They read “Attempt Recovery”, ‘Copy Post Text” and “Copy Error”. As mentioned the buttons do not function, additionally the dialog box will not go away so I am effectively locked out of “Add New Menu Item”. Please advise. Thanks for your help, Tom

Viewing 8 replies - 1 through 8 (of 8 total)
  • I noticed that you just released an upgrade so I installed it to see if it resolved the issue I am having with your plugin. No luck.

    I am still not able to add menu items. Additionally, I am also unable to edit existing menu items. When clicking on either ‘add new menu item’ or ‘edit’ I get the dialog box mentioned earlier. It reads “The editor has encountered an unexpected error.” with three buttons to its right reading “Attempt Recovery”, “Copy Post Text” and “Copy Error”. Clicking those buttons doesn’t seem to do anything. The dialog box continues to display. Please help. Thanks, Tom

    Plugin Contributor fivestarplugins

    (@fivestarplugins)

    Hello @ttrusty,

    As a test, could you disable all other plugins but ours and see if it makes a difference? From there, you can enable your plugins one by one until the issue reoccurs.

    Hi. I moved a copy of the site to a local server for testing. Before deactivating the site’s other plugins I attempted to create/edit menu items on the local host and all is working as it should. Of course, that doesn’t help with the live site but I think it eliminates the possibility of a plugin conflict.

    Tell me — if I deactivate your plugin and then reactivate it will I lose any content. I only ask because I have 12 menus with 195 menu items and rebuilding would be overwhelming.

    Thanks, Tom

    ttrusty

    (@ttrusty)

    Anyone? Please.

    Plugin Contributor fivestarplugins

    (@fivestarplugins)

    Hi @ttrusty,

    Deactivating and reactivating the plugin will not reset your work, because it stored in the database. Just click on “Skip setup” after reactivating the plugin, and you’ll see your items.

    Though I do recommend to always make a full backup of your site, as a precaution, when you’re about to make big changes.

    ttrusty

    (@ttrusty)

    Thank you. Just wanted to be sure. I’ll give it a try. and thanks for the ‘Skip Setup” info. I didn’t know that.

    ttrusty

    (@ttrusty)

    Found it! There’s a conflict with Imagely’s NextGEN plugin. Thought you might like to know as that’s a very popular plugin.

    For anyone out there with the same issue here’s what I did. So visitors would not see a broken site I put up a maintenance page using SeedProd’s plugin. Deactivated the NextGEN plugin. Made the changes to the menu items that I needed in FSRM. Reactivated NextGEN. Took down the maintenance page.

    Peace

    Plugin Contributor fivestarplugins

    (@fivestarplugins)

    Thank you for letting us know!

Viewing 8 replies - 1 through 8 (of 8 total)
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