Unable to activate the license key

  • Resolved yashnarnaware

    (@yashnarnaware)


    3 years, 7 months ago

    Hello,

    We have purchased the license key for the WP Complete – Pro Features but we are facing a issue while activating the license key.

    The error we are getting:
    stream_socket_client(): SSL operation failed with code 1. OpenSSL Error messages:error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failurestream_socket_client(): Failed to enable cryptostream_socket_client(): unable to connect to ssl://wpcomplete.co:443 (Unknown error)

    The website is hosted on a Digital Ocean Droplet – Ubuntu 16.04 and we have the following packages installed:

    • PHP v7.2
    • Curl v7.47
    • Openssl v1.1.1g
    • Let’s Encrypt SSL – TLS v1.2

    Please let us know what can be done to activate the license key as we are stuck completely.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • zackgilbert

    (@zackgilbert)

    3 years, 7 months ago

    @yashnarnaware It sounds like your site is trying to use ssl3, which our server doesn’t support because of the POODLE vulnerability: https://en.m.wikipedia.org/wiki/POODLE

    You might need to make sure ssl3 is disabled on your server to get this to work. In theory, you’d just need to update your SSL config and restart your server.

    Thread Starter yashnarnaware

    (@yashnarnaware)

    3 years, 7 months ago

    @zackgilbert We installed SSL but we did not disabled any SSL protocol, seems we needed to disable the SSL2 & SSL3 protocols from the Apache configuration.

    Thanks for the help, we are able to activate the license key now.

Viewing 2 replies - 1 through 2 (of 2 total)
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