Support » Plugin: WP GDPR » Unable to Activate Plugin After Installation

  • Just installed v 1.5.6 and get the following error when I attempt to Activate

    Fatal error: session_start(): Failed to initialize storage module: user (path: ) in /srv/bindings/818d60f75b4543d7963acde599403419/code/wp-content/plugins/wp-gdpr-core/lib/session-handler.php on line 22

Viewing 13 replies - 1 through 13 (of 13 total)
  • I had no problem with the WP GDPR core (v1.5.6) but I just bought the WP GDPR contact form database 7 plugin and cant get that to activate.

    Plugin Author Kim Vanrijckel

    (@vanrijckel)

    Hi Jsncam,

    Thanks for contacting and your issue report.
    Do you still have this problem?
    Have you tried to delete and reinstall the plugin?

    Kind regards,
    Kim

    Plugin Author Kim Vanrijckel

    (@vanrijckel)

    Hi GTAtherton,

    Thanks for contacting us!

    I have to disappoint you.
    For support for Premium add-ons I can’t help you here.
    You must make a ticket on our site, I’m happy to help you there.

    Kind regards,
    KIM

    Hey Kim,

    I am still experiencing the issue even after uninstall/reinstall. WP is up to date w v 4.9.5.

    I even re-downloaded the package for installation in case there was an issue unzipping the first.

    Still seeing:

    Fatal error: session_start(): Failed to initialize storage module: user (path: ) in /srv/bindings/746bea3615664487a48039d90ca563db/code/wp-content/plugins/wp-gdpr-core/lib/session-handler.php on line 22

    Thoughts?

    Jason

    Kim,

    Any additional thoughts or steps to try, I’d really like to install your plugin and get some of the add-ons….but not being able to install today is going to be a dealbreaker for us.

    Thanks,

    Jason

    Plugin Author Kim Vanrijckel

    (@vanrijckel)

    Jsncam,

    We have looked at the issue and find a solution.
    Sorry that you had to encounter this.
    We will fix this and you will see a new release very soon.

    Thanks for reporting this to us!

    Kind regards,
    KIM

    Kim,

    Any eta for delivery of the release?

    Jason

    FYI….v1.5.7 fails in the same way 1.5.6 did

    Fatal error: session_start(): Failed to initialize storage module: user (path: ) in /srv/bindings/526f1ecfeb0d4e219ac806cc2791e675/code/wp-content/plugins/wp-gdpr-core/lib/session-handler.php on line 22

    Exact same issue here.

    Plugin Author Sebastian Kurzynoswki

    (@sebakurzyn)

    Hey 🙂

    This problem can be caused by php configuration. Please contact Your server administrator and ask him about session settings on Your server.

    We will keep digging how to solve this and avoid this problem in future.

    Kind regards
    Sebastian

    What specifically about sessions settings are we trying to find out and what action do we take based on the answer? Just asking about session settings without context doesn’t seem like it will solve anything.

    I’m on WPengine, they usually have the best settings configured…which settings to check?

    any update on this?

Viewing 13 replies - 1 through 13 (of 13 total)
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