Support » Plugin: Jetpack by WordPress.com » Unable to activate jetpack comments?

Viewing 15 replies - 1 through 15 (of 20 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    Jetpack Comments relies on the comment_form() function being used to display the comment form. Unfortunately, some themes still hard code a comment form instead of using this function.

    If your theme hard codes the comment form, you or the theme author will need to replace it with comment_form() in order for Jetpack Comments to be displayed correctly.

    You can read more about this function here:
    http://codex.wordpress.org/Function_Reference/comment_form

    WordPress 3.0 Theme Tip: The Comment Form

    Ok…. I did that, and it still is giving me the same activated, with no changes message.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    Could you post a link to your site, so I can have a look?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    Thanks.

    Could you try to disable W3 Total Cache, or clear your site’s cache?

    If that doesn’t help, could you try to enable or disable other Jetpack modules, and let me know if you experience similar issues with other modules?

    I disabled W3 Total Cache, ran the update for jetpack that came out today, and tried it again- and same thing. The banner at the top says it is updated, the box still says “activate” and no changes.
    The only module I didn’t have active was the image gallery, and I activated that one no problem.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    Could you try disabling all other plugins, one at a time, to make sure that none of them conflicts with Jetpack Comments?

    Found it- The problem is the plug in “Spam Free WordPress”. Do you know of a spam blocker that will work with Jetpack now that I have the comments sorted out.
    Thank you SO much for your help!

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    You could try Akismet: it is compatible with Jetpack Comments:
    http://akismet.com/

    My site is getting an error when trying to post a comment.
    What is happening. My site is RobinBryce.com

    The error is:
    Error 403

    We’re sorry, but we could not fulfill your request for /wp-comments-post.php?for=jetpack on this server.

    You do not have permission to access this server. Data may not be posted from offsite forms.

    Your technical support key is: b815-4da1-cd36-1abb

    You can use this key to fix this problem yourself.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    @robinlbryce Do you use any of the Anti-Spam / Captcha plugins mentioned here?
    http://jetpack.me/troubleshooting/known-issues/

    Could you also try to deactivate all plugins, one at a time, to check if one of them conflicts with Jetpack?

    I am using WP Super Cache, not WP3. Is that the same thing?

    And How would I turn off that “mini??” engine when I can’t see that option in the WP Super Cache settings?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    Other users have reported similar error messages when using the Better WP Security plugin, or the Bad Behaviour plugin. Do you use one of these 2 plugins?

    And How would I turn off that “mini??” engine when I can’t see that option in the WP Super Cache settings?

    I am not sure what you mean by “mini” engine. Does this error message appear when trying to deactivate WP Super Cache?

    The link above suggested I turn off the engine in WP 3 Cache. See below:

    W3 Total Cache

    There are known issues with the Minify engine in W3 Total Cache and many other plugins, including Jetpack. For now, you will need to turn off the Minify engine in W3TC to get Jetpack fully functional.

    I don’t use any of the items listed in that link’s list.

    I deactivated the WP Super Cache and the commenting is still messed up giving the 403 message from above.

    The comment path of submission is different than before as well. After typing in the comment the comment box blanks out and “Submitting Comment” shows up in bold black lettering. That used to never happen when the comments were working right.

    I’ve tried deactivating more plugins one at a time and none have reversed the 403 effects.

    Any other suggestions?

Viewing 15 replies - 1 through 15 (of 20 total)
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