Support » Plugin: Blog Designer » Unable to access plugin configuration or deactivation

  • Resolved trallawan

    (@trallawan)


    I recently got affected by the redirection to spam issue: https://wordpress.org/support/topic/redirecting-to-spam/
    ​I followed the instructions in order to solve this. First I updated the plugin. The problem arrived in the next step: I am supposed to get to the configuration options. But I am unable to do this, because I am stuck in the “designer_welcome_page” form, where I have to chose if I provide permissions to opt in for Email Notifications. The options given are in two buttons: “Skip & continue” or “Opt-in & continue”. Neither of the two buttons is working, so I am stuck here. This is a malfunction of the plugin. I tried to deactivate the plugin but another form appears asking for the deactivation reason, and again, the button doesnt do anything. In the bottom status line I can see the sentence: “javascript:(0)” when I push those buttons.​
    ​This brokes my website completely and I really need a solution.
    ​Please help.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello Trallawan,

    Sorry to inconvenient caused to you for the plugin issue with your website.

    Harshit here from the Solwin Infotech support team to help you.

    I have checked your query and we also reply for this issue from the Support portal by ticket no. #019647 via the email ref: ferg..r@gmail.com

    So, I request you to please check your email Inbox once.

    We are waiting for your reply.

    Have a nice day.

    Regards
    Harshit Shingala

    Plugin Contributor Sanjay Dabhoya

    (@sanjaydabhoya)

    Hi @trallawan

    As you are communicating with our team via support portal, I am closing this ticket.

    If you have further query feel free to create new support ticket.

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Unable to access plugin configuration or deactivation’ is closed to new replies.