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unable to access my website (4 posts)

  1. natasha2014
    Member
    Posted 1 year ago #

    I have not been able to access my website: http://www.alexandratesluk.com

    This is the warning i receive:

    Warning: Creating default object from empty value in /home/alexanm9/public_html/wp-content/plugins/white-label-branding/white-label-branding.php on line ...

    Can someone please help?!! I am not computer savvy and just worked on my website for the past couple of years. I hardly use wordpress.

    Thank you!
    Alexandra

  2. Luke Carbis
    Member
    Posted 1 year ago #

    Hi Alexandra,

    If you have access to FTP, log in and navigate to /public_html/wp-content/plugins/. When you get there, delete or rename white-label-branding (make a backup first if you're deleting it).

    If you can access the WordPress Dashboard, you should be able to simply disable the plugin from there.

    That should fix the problem. I would suggest getting in touch with the white-label-branding plugin author to let them know you're having problems with their plugin.

    Luke

  3. natasha2014
    Member
    Posted 1 year ago #

    Wow....I will print and follow your instructions. Thanks Luke!

  4. natasha2014
    Member
    Posted 1 year ago #

    Luke, do i access FTP from this site? I cannot get into my website.

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