Support » Plugin: Wordfence Security - Firewall & Malware Scan » Unable to access dashboard after update

  • Resolved mroth21

    (@mroth21)


    Worked on the site last night tidying things up. Logged out as normal and went to bed. Tried logging into the site today and am only able to login as a non-admin user. Here is a listing of activity off of the wordfence site.

    Non-admin login for user “XXXXXX” Low 107.77.228.230 2019-07-17T19:09:01+00:00
    chronicweb.io
    Non-admin login for user “XXXXXX” from a new device. Low 107.77.228.230 2019-07-17T19:07:46+00:00
    chronicweb.io
    Scan finished with 1 finding. Medium — 2019-07-17T03:56:22+00:00
    chronicweb.io
    Wordfence upgraded to version 7.3.5 Low 68.65.123.149 2019-07-17T03:32:03+00:00
    chronicweb.io
    Scan finished with 2 findings. Medium — 2019-07-17T03:31:53+00:00
    chronicweb.io
    Scan finished with 2 findings. Medium — 2019-07-17T03:31:52+00:00
    chronicweb.io
    Admin login for user “XXXXXXX”

    As you can see, I was able to loging as Admin prior to the 7.3.5 update. Is there something wrong with the update you pushed? Is anyone else having any issues?

    Thanks in advance
    Mark

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • I should have been more thorough with the activity log. Here is an updated one with a tad bit more information.

    chronicweb.io
    Non-admin login for user “xxxxx” Low 107.77.228.230 2019-07-17T19:09:01+00:00
    chronicweb.io
    Non-admin login for user “xxxxx” from a new device. Low 107.77.228.230 2019-07-17T19:07:46+00:00
    chronicweb.io
    Scan finished with 1 finding. Medium — 2019-07-17T03:56:22+00:00
    chronicweb.io
    Wordfence upgraded to version 7.3.5 Low 68.65.123.149 2019-07-17T03:32:03+00:00
    chronicweb.io
    Scan finished with 2 findings. Medium — 2019-07-17T03:31:53+00:00
    chronicweb.io
    Scan finished with 2 findings. Medium — 2019-07-17T03:31:52+00:00
    chronicweb.io
    Admin login for user “xxxxx” Low 107.77.228.220 2019-07-16T20:46:30+00:00
    chronicweb.io
    Admin login for user “xxxxx” from a new device. Medium 107.77.228.220 2019-07-16T19:38:47+00:00
    chronicweb.io
    Admin login for user “xxxxx” Low 174.87.22.161 2019-07-16T00:31:10+00:00
    chronicweb.io
    Admin login for user “xxxxx” Low 107.77.227.85 2019-07-15T20:36:48+00:00
    chronicweb.io
    Admin login for user “xxxxx” from a new device.

    Plugin Support WFGerroald

    (@wfgerald)

    Hey @mroth21,

    Are you getting an error, redirect or something else when trying to log in as an admin?

    Just to be certain, if you disable Wordfence does it resolve the issue? You can manually disable it via (s)FTP or your control panel by renaming its directory to something like wordfence.bak.

    Please let me know.

    Thanks,

    Gerroald

    Hi Gerroald,

    I’m not getting any error codes or redirects at all. I’m able to log into the site which looks perfectly intact, but I’m only able to access it as non admin. The WordPress logo at the top left corner will usually have a drop down “dashboard” that allows me to go into the back end as admin. I can no longer do that as the WordPress logo is now italicized (I don’t remember it being like that) and does not offer an option to select the dashboard. It’s as if my profile has been changed to a low level user. I renamed the Wordfence directory to no_wordfence as instructed. However, that didn’t seem to make any difference. There was actually no noticeable change. Since it’s a relatively new site it is easy to backtrack users as there were only two. Me as admin then a few hours later WordFence update and then me again the following day now as a non-admin user only.

    I hope that’s not too confusing. If you need clarification, let me know. And if you have any suggestions on how to regain admin access please let me know. Thanks again.

    Mark

    Plugin Support WFGerroald

    (@wfgerald)

    Hey @mroth21,

    I noticed you opened a Premium ticket, so we’ll continue over there.

    Thanks,

    Gerroald

Viewing 4 replies - 1 through 4 (of 4 total)
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