Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Unable to accept donations

  • Resolved mdeich

    (@mdeich)


    Hi,

    I tried to integrate the GiveWp into a website that I am currently working on. After setting everything up, I run into this error: “You are missing the donation id to view this donation receipt.”.

    Ii checked out this post here: https://wordpress.org/support/topic/you-are-missing-the-donation-id-to-view-this-donation-receipt/ which still did not give me a solution on how to solve the issue.

    In the last post there, the following questions were asked (see my answers next to it):

    1. Can you confirm that all caching plugins have excluded your Donation Confirmation page completely? – I don’t use any caching plugin

    2. Which webhost are you on? Do you know how they handle browser sessions or PHP Sessions? – I use Hostgator and I am not aware of how they handle sessions

    3. Are you using any security plugins? Or the Heartbeat Control plugin? If so, please let me know which ones they are. – I don’t use either of those

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi there,

    It looks like you may have an incompatibility here with either your theme or another third-party plugin.

    Typically this issue results from overzealous caching, but if you’ve confirmed that you aren’t running any caching plugins, and your hosting provider isn’t conducting any caching on your behalf, the next step will be troubleshooting on your site.

    Here’s an article we wrote on a method for checking for plugin or theme incompatibilities using the Health Check plugin: https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

    Follow the steps there, and let us know if you can isolate what the conflict is. At that point, we’ll try to replicate the conflict and find a fix.

    If you do need further assistance, could you please send over a copy of your system information?

    ​To get this information, navigate to Tools >> Site Health, then click the “Info” tab at the top of the page. Then click “Copy site info to clipboard” and paste that information into your response.

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Just following up @mdeich — did this resolve your issue? Let us know if we can help further at all.

Viewing 2 replies - 1 through 2 (of 2 total)
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