Hey @shentiaspirit,
I’m sorry the plugin didn’t work! I’d love to hear more about the issue you were encountering in case it’s one of the issues we’re investigating with Facebook at the moment. Did you reach out in the forums for support at all? If so, I would be happy to take a look there to see what I could suggest.
I can certainly appreciate how frustrating it is when a plugin doesn’t do what it describes. So if you’d prefer not to troubleshoot further, I understand.
Hopefully, you’ll give us another shot in the future for your store! Thanks for taking the time to leave your feedback in any case, we appreciate it.
Cheers,
Simon.
Thread Starter
Justin
(@shentiaspirit)
in lates version I got error at the end :
Something went wrong when connecting to Facebook!
Please try again.
and didn’t sync the products on facebook catalog and instagram shop
So how can fix this error and problem to sync my products ?
Hey @shentiaspirit ,
We often see this issue come up when there are non-ASCII characters in the page title. I took a look and noted that there are some non-ASCII characters in the title of the site. This data gets saved to Facebook in a field called wc_facebook_external_business_id and we will want to change this to see if it allows your connection to Facebook to complete successfully.
There is a method to change this within the site itself, so let’s start by trying out the steps to change this to see if it helps:
- Go to https://www.archangelsport.com/wp-admin/options.php
- Search for wc_facebook_external_business_id
- In the field next to it, change the data in that field to just the basic title of the page without any extra characters in place.
- Scroll to the bottom of this page and click Save Changes.
- In some cases, the data may not be saved due to larger databases and / or PHP settings, so after saving this, locate the wc_facebook_external_business_id field again and verify that the changes in place did save.
Once this is done, can you please try to connect to Facebook again and let me know if you get any further in the connection process?
Cheers,
Steve
Hey @shentiaspirit
Excellent, glad that worked out for you! Thank you so much for confirming this for me 🙂
Are there any other questions I can answer for you? Please don’t hesitate to let me know.
Cheers,
Steve
Hey @shentiaspirit ,
It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.
Cheers,
Steve
