Support » Fixing WordPress » un able to login

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  • Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    What happens when you try?

    Please see below the message when login.

    http://www.drivemarine.com/wp-admin/

    the following message is displaying:
    —————————
    The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.

    Hi @sajitheripuram ,

    WordPress 5.2 introduces new protection for sites crashing due to bad or invalid code (also known as a White Screen of Death, or WSOD for short).

    If your site crashes, the message above is shown, and an email is sent to the site admin with a way to log in and deactivate the plugin or theme causing problems, once that is done the site should start working again as expected.

    If you did not receive the email, Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    I hope this helps.

    Cheers

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://wordpress.org/support/article/debugging-in-wordpress/

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

Viewing 4 replies - 1 through 4 (of 4 total)
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