Support » Plugin: Ultimate Member - User Profile & Membership Plugin » UM wont let me update profile

  • Resolved stephan1995

    (@stephan1995)


    Hi,

    I have been trying to update my profile on Ultimate Member but it wont let me. When i am on the profile page (with all my custom forms) it will let me put information in them, but when i go to the bottom to click “Update Profile” the button just turns grey and the curser shows a circle with line through it, signifying some sort of no entry. I have tried everything but nothing seems to work!

    it may be useful to know that i am running the site on Localhost.

    All the best,

    Steph

Viewing 3 replies - 1 through 3 (of 3 total)
  • umuser19

    (@umuser19)

    Hi Steph

    This happened to me a few times when I first started using UM. My suggestions are:

    1) Check you don’t have required profile and/or cover photo enabled. Also check user permissions (even if its unticking/reticking)

    2) Delete the user and start fresh

    3) Go back through every box on the form and check permissions (e.g. required), and even if you don’t make any changes, click update not cancel on each box . Once you’ve gone through everything update the form.

    4) Delete the form boxes that could be causing the issue – likely ones with required responses.

    5) Theres are probably other solutions I can’t think off

    stephan1995

    (@stephan1995)

    Hi,

    Thanks for your reply. Everything seems to be in order and tried selecting/unselecting all the options and updating. Creating a new user after deleting existing one still presents the same problem. I am wondering if its anything to do with the fact that i am using a localhost server…? Or somewhere on WP its not letting ultimate member edit user information?

    S

    stephan1995

    (@stephan1995)

    FIXED:

    I found the problem. I was putting the shortcode for the Profile Form in the Account Page, which wouldnt let me update as it was supposed to be in the User Page.

    Thanks for your help.

    All the best,

    S

Viewing 3 replies - 1 through 3 (of 3 total)
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