Support » Plugin: Ultimate Member - User Profile & Membership Plugin » UM Vulnerable Folders To Malware Uploads

  • Resolved newfignewton


    Please confirm the folders in the Ultimate Member and or WordPress installation directories that were vulnerable to placement of malware and malicous files via Ultimate Member plugin member uploads. We wish to completely address the recient problem by removing all possible files and the plugin.

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  • Blair



    Plugin Support Ultimate Member Support


    Hi @newfignewton,

    Unfortunately, the version prior to 2.0.22 indeed had a security vulnerability, however, we’ve fixed this issue in the latest version of the plugin. Make sure to update to the latest 2.0.23 version and purge your temp files in Ultimate member -> Dashboard and “Purge Temp” button.




    Hi @ultimatemembersupport,

    I have purged my temp files but stil there is malware in my site.. how to get rid of it?


    • This reply was modified 4 months ago by  nicodemus89.
    Jon Fuller


    This ^. What was the vulnerability? Where would someone have uploaded malware?

    Plugin Support Ultimate Member Support


    Hi @newfignewton, @cbcbcb, @nicodemus89,

    I’m sorry to hear that you have malware issues due to a security vulnerability that we’ve patched earlier. We take this issue very seriously and ask you to submit a new support ticket on our website so we can help you to fix this issue and remove malicious files. Please go to this page on our website and click on “I’ve read the pre-purchase FAQs & want to ask a question”


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