Support » Plugin: Ultimate Member – User Profile, User Registration, Login & Membership Plugin » UM Profile Page – Unable to submit edits

  • Hi there!
    I’ve been using the UM plugin for a few months on my new site. I haven’t done a ton of customization for it quite yet, as things were up and running quite smoothly from the start. However.. My User page is now completely obsolete. The buttons, “Update Profile” and “Cancel” do absolutely nothing and for whatever reason, when clicking through the tabs for posts and comments, it just takes users back to the main website’s Posts page. This was not happening until I updated UM.

    I have:
    – Disabled all other plugins.
    – Changed themes, including running as completely clean version of WP 2017 theme
    – Created NEW User page as well as a fresh form for the profile
    – Double-checed all cache settings
    – Run a conflict tool, several times

    I just cannot seem to get my profile page to function! I’m rather convinced that this problem is not on my end, since, well, it wasn’t really a problem until about a week ago.

    Any suggestions would be greatly appreciated!
    I do love the simplicity of UM and would like it to work as intended for my tiny, but growing, userbase.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Yep, I’m having a similar issue. Today a couple of users reported that they can’t change their profile images: they upload the new ones but after the cropping and apply process nothing happens.

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @maeybe and @naroh091,

    I’m sorry to hear that you have issues with the latest Ultimate member update.
    Can you please contact us via our site: https://ultimatemember.com/contact/sales/ so we can add your ticket to our helpdesk support system and help you with this issue.

    Thanks

    I’m having the same issue. Both with the previous version and after upgrading.

    In the browser inspector on the Account page that contains the user’s profile form the FORM tag is not in the code. And that is why the submit buttons do not work.

    The Profile page with the user’s profile form works fine when you click Edit Profile, but the My Account link takes you to the account page where the form tag is missing.

    I’m currently having the same issue.

    Did you ever get to fix this?

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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