Support » Plugin: Social Media Share Buttons & Social Sharing Icons » Ultimate Social Media PLUS free plugin doesn’t show Facebook share count

  • Resolved carrie_roddenberry

    (@nevenagrubac)


    Hi,

    I’m using Ultimate Social Media PLUS free plugin, and it doesn’t show how many times my posts were shared on Facebook. I’m talking about the icons above and below individual posts on my website, not about the main icon on my homepage. It does show the number of Facebook likes, just not shares. This is the case for all of my website posts.

    Take this post for example.
    http://www.kosmodrom.rs/mini-hidroelektrane/

    You can clearly see the number of likes, but not shares.

    Thank you for your help.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Please, be advised that all of my plugin settings were properly set up.

    Plugin Author socialdude

    (@socialdude)

    Thank you for your question. We’ll have to investigate a bit to answer…

    That’s a lot of investigating there. 😀

    Plugin Author socialdude

    (@socialdude)

    Ok, so it seems that Facebook only allows to show the counts next to the Facebook share icon (which we’ll enable in the plugin soon as well – in the version we’ll upload next week). For the Like-icon, Facebook only delivers the share-count, which doesn’t make much sense, so we’ll disable it for Like.

    Hi, we actually have a contest on the like bases from our web site,
    and it work correctly.
    If I well undestand you will disable the like icon?
    Please let me know,
    thanks

    Plugin Author socialdude

    (@socialdude)

    @fotonove What’s your website url?

    If you disable the Like icon, does that mean I’ll lose all my previous like on my posts?
    I’d hate that to happen.

    Thanks!

    Plugin Author socialdude

    (@socialdude)

    @nevenagrubac Technically you don’t lose any likes. Today, however, the count you see is not the Like count, but the share count. So that share count will then display next to the share icon, not the Like icon.

    Can you just confirm something for me, please?
    I want to be sure I get it.

    Take this post for example: http://www.kosmodrom.rs/mini-hidroelektrane/

    Here I have 2.7k likes and 0 shares.
    Does this mean that once you switch the stuff around I’ll see 0 likes and 2.7k shares?
    Naturally, I don’t want to lose this number, as it motivates people to continue sharing the post. If it stays either as a like or share count, I’m fine with it.

    Thank you so much for your help and sorry for bothering you, but English is not my first language and I’m just making sure I have it all figured out.

    Plugin Author socialdude

    (@socialdude)

    Yes, the count will then show for shares, and disapper for likes. Facebook only provides the share count now.

    You can also select to show round icons (the ones under question 1), and then show counts, which will just show the count bubble next to the Facebook icon, not specifying further if it’s from Likes or Shares.

    Thank you so much for taking the time to explain everything to me.

    It’s much appreciated.

Viewing 11 replies - 1 through 11 (of 11 total)
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