Support » Plugin: Ultimate Member - User Profile, Registration & Membership Plugin » Ultimate Membership Password Reset

  • Hi,

    I have a question regarding the “reset the password” function on our website, Some users indicated that they could not successfully reset the password since the link provided in that “reset password” email is broken.

    We checked the links included in the email.

    1) the “Reset your password” template email message body (Ultimate Member -> Settings -> Email) contains the {password_reset_link} field in the email.body.

    2) the emails are being sent in plain text even though the Use HTML for E-mails checkbox is selected.

    Reset your password

    Can you please provide any suggestions on how to fix it? Thank you.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • I have the same problem. Please help!!!

    Same problem here,
    I have installed the plugin « front end password reset » as a workaround

    Guys! Got a solution for me!
    Try to flush the permalinks and/or deactivate and activate the plugin again.

    @helenareshift, thanks for the solution! Flushing the permalinks and then deactivating/activating the plugin cleared whatever the problem was on our site. 😁

    Did that and not fixed problem. I used [ultimatemember_password] in the link for the button but it comes out wrong…I did change the brackets to {}.
    This is so frustrating. If I delete the plugin and reinstall will I lose all the settings? Is there a way to keep the settings? Can someone send me the code for the reset password email? Here is what I have that apparently does not work for the [ultimatemember_password] link:

    <div style=”max-width: 560px; padding: 20px; background: #ffffff; border-radius: 5px; margin: 40px auto; font-family: Open Sans,Helvetica,Arial; font-size: 15px; color: #666;”>
    <div style=”color: #444444; font-weight: normal;”>
    <div style=”text-align: center; font-weight: 600; font-size: 26px; padding: 10px 0; border-bottom: solid 3px #eeeeee;”>{site_name}</div>
    <div style=”clear: both;”> </div>
    <div style=”padding: 0 30px 30px 30px; border-bottom: 3px solid #eeeeee;”>
    <div style=”padding: 30px 0; font-size: 24px; text-align: center; line-height: 40px;”>We received a request to reset the password for your account. If you made this request, click the link below to change your password. This may take a few minutes to receive and email with a reset link…be patient.</div>
    <div style=”padding: 10px 0 50px 0; text-align: center;”>Reset your password</div>
    <div style=”padding: 15px; background: #eee; border-radius: 3px; text-align: center;”>If you didn’t make this request, ignore this email or report it to us.</div>
    <div style=”color: #999; padding: 20px 30px;”>
    <div>Thank you!</div>
    <div>The {site_name} Team</div>

    I turned off all the other plugins and still no change. If you look at the email code the link is not parsed into a link. It is just href=”{ultimatemember_password}”>Reset your password The short code should have changed to something else but it doesn’t. Anyone know how to fix this? If I delete the plugin and re-istall will that screw up all my members information?

    @wpatters1229 have you enabled html emails in UM?
    UM – settings – email – “use html for emails”

    I don’t think it is html related.
    The url is properly set.

    I have this problem also! Same issue, email sent in plain text, no “button” to press.

    Have the same issue as well. The link isn’t parsed, but sent with the function {password_reset_link} in the e-mail, but no actual url.

Viewing 10 replies - 1 through 10 (of 10 total)
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