Support » Plugin: Ultimate Member – User Profile, User Registration, Login & Membership Plugin » Ultimate Member Woocommerce Plugin Extension Won’t Update

  • Resolved JBwebdes

    (@jbwebdes)


    Hello! I am the web site developer for https://stewartsystems.aero/ and we have had the Ultimate Member plugin installed since Jan. 2019. That same month we purchased and installed the WooCommerce and bbPress extensions. I am able to update each of the plugins except for the WooCommerce extension. The error message I receive on the Plugins page is Update Failed: Plugin update failed. Could you please help me troubleshoot this and find a solution? Thank you!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @jbwebdes,

    If you have purchased one of our extensions or our bundle and you need help, you will need to submit a support ticket via our website as we are only allowed to provide support on this forum for the free plugin hosted on the wordpress.org website.

    To submit a ticket, please login to our website using the email used on checkout and go to this page:

    https://ultimatemember.com/support/ticket/

    Thank you for supporting Ultimate Member with your purchase!
    Regards.

    Ran into exactly the same issue. Will not update to 2.18 although everything else is updated. UM has got to be the worst coded plugin. I regret using it because of all the problems I have run into. I can’t drop it though because we are in the middle of registrations on http://www.floridascienceolympiad.org – and then I find out they don’t has support on the weekends!??!?

    It turns out the reason my Ultimate Member extensions wouldn’t update is the URL associated with them on my UM account was to the development URL. The site had since been changed to the live URL. Once I updated the URLs for the extensions on my UM account, I was able to successfully update the extensions. I hope this may help someone out!

Viewing 3 replies - 1 through 3 (of 3 total)
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