Support » Plugin: Ultimate Member - User Profile & Membership Plugin » Ultimate Member email setting redirects to page not found

  • I just found this possible bug in all my um websites, after editing email through wordpress admin dashboard, (ultimatemember/setting/email) when you click save changes, it redirects you to (page not found), At first i thought it was a conflict with theme or other plugins but then i discovered that it hapenning to all the website even on fresh wordpress install, I have added the link and admin access to a demo site so you can take a look.
    Username: admin
    Password: @admin

    The page I need help with: [log in to see the link]

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  • Plugin Support Ultimate Member Support


    Hi @igwejoshua,

    Do you use a child theme?
    It looks like Ultimate member doesn’t have permission to save Email template to /wp-content/themes/your theme.
    When you edit/save email template or email settings using wp-admin screen Ultimate Member->Settings->Email it is saved inside your theme/child-theme (e.g. “wp-content/themes/twentyseventeen/ultimate-member/templates/email/welcome_email.php”)

    If you do not use your own theme, please use or create a child theme, because, after the parent’s theme update your customizations will be lost (if they are stored in your parent theme).


    Hi @ultimatemembersupport

    Thanks for the response, I do use child theme but i don’t thing that is the case because 1) i haven’t made any changes on the template file, i’m only trying to edit the email content to suit the site brand, from WordPress admin dashboard.
    2) I have tested up to 8 website built using Ultimate member both old and new, all ruining latest version of wp and um, including fresh WordPress installation, and the same thing happens whenever i click save changes on wp admin – ultimate member-email

Viewing 2 replies - 1 through 2 (of 2 total)
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