Support » Plugin: Ultimate Member – User Profile, User Registration, Login & Membership Plugin » Ultimate member conflict with cornerstone

  • Resolved rweiss23

    (@rweiss23)


    I just updated my theme X to V9.0.8, which comes with Cornerstone plugin v6.0.8. I can’t edit the page that is set up as “User Page” in general settings.
    I’m using Ultimate member v2.2.5
    If I deactivate U.M., I CAN edit that page.
    The error msg is:
    “The Preview could not load due to the iframe response being incomplete. This is most often related to a plugin conflict or…
    Origin URL: https://lydiareedpiano.com
    Preview URL: https://lydiareedpiano.com/members-only/

    Any fix?
    Thanks,
    Roger

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @rweiss23

    Are you able to provide a video clip of the issue so we can see it clearly and we will try to reproduce it on our end?

    Regards,

    Thread Starter rweiss23

    (@rweiss23)

    Yes, here is a clip

    Thread Starter rweiss23

    (@rweiss23)

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @rweiss23

    Could you please check if there’s any javascript error in the browser’s console tab when viewing the page with Cornerstone? In chrome, go to the page and then right click on the page and then select “Inspect”. Once the tab is open, see the “Console” tab.

    Regards,

    Thread Starter rweiss23

    (@rweiss23)

    The console does not show any errors.
    Do you need to gain admin access?

    Roger

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @rweiss23

    Have you contacted the Cornerstone plugin? If so, what’s their response? Were there any PHP error logs in the server when this issue occurs?

    Regards,

    Thread Starter rweiss23

    (@rweiss23)

    Actually, that was going to be my next step.
    I will get back to you after I hear back

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hey there!

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. 🙂

    Regards,

Viewing 8 replies - 1 through 8 (of 8 total)
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