Ultimate Blocks make my website down

  • Resolved eddiechang

    (@eddiechang)


    1 year, 3 months ago

    The plugin of Ultimate Blocks was installed and working good, but after the WordPress updated to 6.3.1, the plugin causing the whole website down. I have no choice but go into the backend and disable all plugins and check one by one, only found that the key element is Ultimate Blocks. So, what we can to solve this issue? WordPress is going to debug and come out with 6.3.2? Or I just delete the plugin? I would say, after 6.3.1 is updated, the website become not stable. Sigh….

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor erdembircan

    (@erdembircan)

    1 year, 3 months ago

    Hello @eddiechang ,

    Sorry to hear you are having this problem. Please provide us some info so we can investigate the issue:

    • Server PHP version
    • Any error message you encountered on your server or on client side

    Best regards.

    Thread Starter eddiechang

    (@eddiechang)

    1 year, 3 months ago

    It was version 7.1 and I just updated to version 8.1. I don’t write down the error message, it just shown that the website encounter an error. I finally use FTP to disable the plugin from backend, and re-login to the webadmin, and check one by one, finally found the error is from Ultimate Block. After I disable this plugin, the website is back to work, but the features of the plugin is dead.

    Plugin Contributor erdembircan

    (@erdembircan)

    1 year, 3 months ago

    @eddiechang , thank you for the info. We will try to recreate the issue on our end will get back to you as soon as possible. Sorry for the inconvenience.


    Best regards.

    Plugin Contributor erdembircan

    (@erdembircan)

    1 year, 3 months ago

    Hello @eddiechang,

    We tried to recreate your issue on our end with PHP 8.1.22 and WordPress 6.3.1 but didn’t get any issue.

    You mentioned you updated your PHP version, when we encountered this kind of issues after PHP updates before, they related to WordPress recommended PHP extensions not being reinstalled on newer PHP version. Please check if your PHP server has the correct extensions.

    Also if you can recreate the issue on your end and take note of the error message, we can pinpoint and direct you in the correct direction. Because if it is a missing PHP extension that causes it, then your site will crash again in the future with other plugins who are using those necessary extensions.

    Best regards.

    hongpong

    (@hongpong)

    1 year, 3 months ago

    this is still the issue. if PHP extensions should be present this can be checked for.

    Fatal error: Uncaught Error: ftp_nlist(): Argument #1 ($ftp) must be of type resource, null given
    in /var/www/html/wp-admin/includes/class-wp-filesystem-ftpext.php on line 438

    hongpong

    (@hongpong)

    1 year, 3 months ago

    simply use this function to check if the extension is missing before running this https://www.php.net/manual/en/function.extension-loaded.php

    Adam Hulyksmith

    (@adamboxcarstudio)

    1 year, 3 months ago

    Having the same issue and hoping a fix gets rolled out so that I can upgrade a site to PHP 8.

    Plugin Contributor erdembircan

    (@erdembircan)

    1 year, 3 months ago

    Hello all,

    We released an update addressing this issue. Please try it out. Best regards.

Viewing 8 replies - 1 through 8 (of 8 total)
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