Title: Two problems Last modified: August 30, 2016 --- # Two problems * [jdc20181](https://wordpress.org/support/users/jdc20181/) * (@jdc20181) * [10 years, 9 months ago](https://wordpress.org/support/topic/two-problems-21/) * okay I have two problems one I have no clue how to get rid of the carasel in my item description and yes i tried to go to the support for them but it doesnt exist, and my second problem is i dont know how to get rid of the capacha every time i go to admin thus causing me to not access admin on my ipad Viewing 11 replies - 1 through 11 (of 11 total) * Moderator [t-p](https://wordpress.org/support/users/t-p/) * (@t-p) * [10 years, 9 months ago](https://wordpress.org/support/topic/two-problems-21/#post-6238593) * What theme are you using? For captcha, are you using a plugin or is it built in your theme? For “carasel”, are you using a plugin or is it built in your theme? * Thread Starter [jdc20181](https://wordpress.org/support/users/jdc20181/) * (@jdc20181) * [10 years, 9 months ago](https://wordpress.org/support/topic/two-problems-21/#post-6238602) * I dont think it is either, i have more than one site and all of them do it and have different themes wordpress support said it was something in my htcaccess file but, i have no clue what it would be and i was sent to a codex site but it was greek to me so i have no clue and also the carasel is on the plugin/theme, the theme and plugin are the same thing the plugin has a special theme that makes compatible better. (oh and its called carousel) Hopefully this helps here is my site link look at the product page and yes I own the subdomain(and i sortta own the hosting with reseller program too) here is the site link: [http://store.beffsstoriesblogdirectory.tk](http://store.beffsstoriesblogdirectory.tk) * Thread Starter [jdc20181](https://wordpress.org/support/users/jdc20181/) * (@jdc20181) * [10 years, 9 months ago](https://wordpress.org/support/topic/two-problems-21/#post-6238607) * Wow i feel like an idiot it doesnt show the carousel now on the product page… hmmm…must of did something right…now back to my other problem here go to the admin link (it doesnt go directly there maybe you seeing it will help) [http://store.beffsstoriesblogdirectory.tk/wp-admin/](http://store.beffsstoriesblogdirectory.tk/wp-admin/) * Moderator [t-p](https://wordpress.org/support/users/t-p/) * (@t-p) * [10 years, 9 months ago](https://wordpress.org/support/topic/two-problems-21/#post-6238616) * > get rid of the capacha every time i go to admin thus causing me to not access > admin on my ipad * – Captcha is not a WP default feature. – If you are using a plugin for this feature, then deactivate that plugin. – If this feature is built in your theme, then you need to contact the theme developer for they have the access to its code. Volunteers here do not. The vendors are responsible for supporting their commercial product. These forums are for free themes available in the WordPress theme directory at wordpress.org/themes/. See [http://codex.wordpress.org/Forum_Welcome#Commercial_Products](http://codex.wordpress.org/Forum_Welcome#Commercial_Products) * Thread Starter [jdc20181](https://wordpress.org/support/users/jdc20181/) * (@jdc20181) * [10 years, 9 months ago](https://wordpress.org/support/topic/two-problems-21/#post-6238618) * this is a free theme by the way……and I still don’t have a clue how to get rid of the capacha….. I have different themes on each site, and i dont have any plugins that would do this. * Moderator [t-p](https://wordpress.org/support/users/t-p/) * (@t-p) * [10 years, 9 months ago](https://wordpress.org/support/topic/two-problems-21/#post-6238622) * > this is a free theme by the way * – You mean your current theme is from the free themes available in the WordPress theme directory at wordpress.org/themes/? * – If that’s the case, please give me the url of that theme’s page? * Thread Starter [jdc20181](https://wordpress.org/support/users/jdc20181/) * (@jdc20181) * [10 years, 9 months ago](https://wordpress.org/support/topic/two-problems-21/#post-6238624) * Here ya go [https://wordpress.org/themes/boot-store/](https://wordpress.org/themes/boot-store/) it was a theme listed when i downloaded it (Softicous one click/auto installer) * Moderator [t-p](https://wordpress.org/support/users/t-p/) * (@t-p) * [10 years, 9 months ago](https://wordpress.org/support/topic/two-problems-21/#post-6238626) * For questions regarding “boot-store” theme, I recommend asking in its dedicated support sub-forum. There you will be more likely to find a good answer from its developers/users at:[https://wordpress.org/support/theme/boot-store](https://wordpress.org/support/theme/boot-store) * Thread Starter [jdc20181](https://wordpress.org/support/users/jdc20181/) * (@jdc20181) * [10 years, 9 months ago](https://wordpress.org/support/topic/two-problems-21/#post-6238628) * I fixed the carasoul problem but, the admin capacha is still a problem i have no solution and it seems no one has either. and it has no effect on a theme plugin or otherwise, so what i am wondering is if i change my admin access panel (plugin) would it do the same thing and i am willing to try that if you have a reccomendation * Thread Starter [jdc20181](https://wordpress.org/support/users/jdc20181/) * (@jdc20181) * [10 years, 9 months ago](https://wordpress.org/support/topic/two-problems-21/#post-6238653) * googled my problem and i found someone else had the same problem i am having the difference is that i dont have same host and there are no options on my cpanel here is the link to that old thread: [https://wordpress.org/support/topic/captcha-requested-when-logging-in?replies=5](https://wordpress.org/support/topic/captcha-requested-when-logging-in?replies=5) * Thread Starter [jdc20181](https://wordpress.org/support/users/jdc20181/) * (@jdc20181) * [10 years, 9 months ago](https://wordpress.org/support/topic/two-problems-21/#post-6238758) * Okay news on the problem figured out how to fix it but don’t know what to do…. here is the link my host gave me to do this and I don’t want to screw anything up so I am asking before I do anything * [http://kb.ifastnet.com/index.php?/article/AA-00406/8/Premium-Hosting/Wordpress-brute-force-protection.html](http://kb.ifastnet.com/index.php?/article/AA-00406/8/Premium-Hosting/Wordpress-brute-force-protection.html) Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Two problems’ is closed to new replies. ## Tags * [admin](https://wordpress.org/support/topic-tag/admin/) * [login help](https://wordpress.org/support/topic-tag/login-help/) * [mobile support](https://wordpress.org/support/topic-tag/mobile-support/) * [plugin help](https://wordpress.org/support/topic-tag/plugin-help/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 11 replies * 2 participants * Last reply from: [jdc20181](https://wordpress.org/support/users/jdc20181/) * Last activity: [10 years, 9 months ago](https://wordpress.org/support/topic/two-problems-21/#post-6238758) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics