Title: two notification email
Last modified: November 19, 2018

---

# two notification email

 *  Resolved [meminyilmaz](https://wordpress.org/support/users/meminyilmaz/)
 * (@meminyilmaz)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/two-notification-email/)
 * Hi, I am using the plugin freer version, so I my problem is depending on this.
   please confirm this.
 * when I create a ticket. I am getting two notification email.
 * First one is blank and has only header and footer.
 * Second is what I want only, it includes, ticket detail.
 * please advise, is this bug or something wrong I did.
 * Many thanks.
 * Emin

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [nigel01](https://wordpress.org/support/users/nigel01/)
 * (@nigel01)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/two-notification-email/#post-10897305)
 * Hi:
 * Can you check to make sure that all the email templates in TICKETS->SETTINGS-
   >EMAILS have content in them?
 * Thanks.
 *  Thread Starter [meminyilmaz](https://wordpress.org/support/users/meminyilmaz/)
 * (@meminyilmaz)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/two-notification-email/#post-10898229)
 * Hi, thank you for very fast response,
 * E-Mail Template – Use HTML Template is checked
 * Submission Confirmation
    New Assignment New Reply from Agent New Reply from Client
   Ticket Will Be Closed Ticket Closed (by agent) Ticket Closed (by client)
 * every module is checked.
 * altoug this, I am getting two emails after create the ticket.
 * BR,
 *  [nigel01](https://wordpress.org/support/users/nigel01/)
 * (@nigel01)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/two-notification-email/#post-10899036)
 * Hi:
 * Is there content in each of the templates (all 7 templates)?
 * Something else to try would be to do the normal WP conflict check and disable
   all other plugins temporarily to see if you still end up with the blank duplicate.
 * Finally, is it possible that one of the email addresses being used is set up 
   to send a second email via a forward or some other mechanism?
 * Thanks.
 *  Thread Starter [meminyilmaz](https://wordpress.org/support/users/meminyilmaz/)
 * (@meminyilmaz)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/two-notification-email/#post-10902506)
 * Thanks for response again.
 * I will try it, and I will let you know
 *  Thread Starter [meminyilmaz](https://wordpress.org/support/users/meminyilmaz/)
 * (@meminyilmaz)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/two-notification-email/#post-10906210)
 * Hi Nigel, thanks for a lot,
 * it works.
 * Many thanks again.
 *  [nigel01](https://wordpress.org/support/users/nigel01/)
 * (@nigel01)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/two-notification-email/#post-10906253)
 * Great, glad to hear it!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘two notification email’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
 * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/awesome-support/)
 * [Active Topics](https://wordpress.org/support/plugin/awesome-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/awesome-support/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [nigel01](https://wordpress.org/support/users/nigel01/)
 * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/two-notification-email/#post-10906253)
 * Status: resolved