Two New subscriber notification emails

  • Resolved ybarnett

    (@ybarnett)


    4 years, 7 months ago

    Hello!

    I just switched from MailPoet Sending Service to Send emails via your host and started getting two emails of new subscriber notifications.
    I checked with the host and there are no issues there.
    Please help!

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Wysija

    (@wysija)

    4 years, 7 months ago

    Hi there @ybarnett,

    Does the issue resolve itself if you temporarily switch back to sending emails with your host? And then if you send with us the issue returns?

    Can you let us know what MailPoet version number you are using, please?

    Thanks!

    Thread Starter ybarnett

    (@ybarnett)

    4 years, 7 months ago

    Hello!

    I switched back to sending emails with MailPoet then tried and only one email sent.
    Then switched to sending with my host and only one email sent.
    But when I chose “NO” on Enable sign-up confirmation, the issue returns.

    I am using MailPoet Version 3.35.4.

    Thanks!

    Wysija

    (@wysija)

    4 years, 7 months ago

    Hi there @ybarnett,

    Thanks for the further testing! We’re going to need to investigate this issue more closely. Can you please write to our support team at (support(at)mailpoet.com) and they’ll be able to further investigate this for you.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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