Support » Plugin: WordPress Backup to Dropbox » two issues with WPB2D (history & mails not working)

  • Resolved airflow

    (@airflow)


    Hello!

    We are using WPB2D for our site. We also bought the addition of alert-mails when backups succeed/fail.

    There are two issues we currently have with this plugin. The basic functionality (backup to dropbox) seems to work, also on a regular scheduled basis.

    * “History” in WPB2D Backup-Settings never shows anything. It always says “No history”. (“Backup Log” in comparison works and shows correctly the stuff that happened)

    * Although we definitely bought the correct addon (twice, actually, as the add-on disappeared during the migration from test to productive) and configured the addon to send mails, no mails arrive. Testmails from the WP SMTP config dialogue arrive normally, though.

    Please could you assist us in finding and solving these issues, as we don’t know what’s going wrong here.

    Thanks,
    airflow

    http://wordpress.org/plugins/wordpress-backup-to-dropbox/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Michael De Wildt

    (@michaeldewildt)

    G’day Airfolw,

    Can you please double check that the emails are not being blocked by your spam filter.

    Cheers,
    Mikey

    Hello Mikey,

    I can definitely rule that out.

    Thanks,
    airflow

    Plugin Contributor Michael De Wildt

    (@michaeldewildt)

    Gday mate,

    The extension uses PHP mail to send emails, so if you do not have it set up it wont work.

    WP SMTP must use a SMTP server to send emails, I will need to add a feature to the mail extension to have the option to use SMTP.

    As for the backup history, that is quite odd, do you have access to the database? If so is there a ‘history’ value in the wp_wpb2d_options table?

    Cheers,
    Mikey

    I troubleshooted this problem sucessfully with my hoster, and the root of the problem was that the backup-process was killed automatically because it exceeded a certain memory-allocation-limit of 64MB. After removing this limitation, it worked as it should.

    Regards,
    airflow

Viewing 4 replies - 1 through 4 (of 4 total)
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