• Resolved Sebastian

    (@seba91)


    Hello,

    After connection with Woocommerce, we see two ad accounts (instead of only one, valid).

    Why this happened and how can we remove one account?

    Best

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    It looks like one of the accounts was accidentally created somehow. If you don’t need it, you could close the account with this instruction from Facebook:

    https://www.facebook.com/business/help/190760004667059?id=420299598837059

    If you need further help with closing your account, I’d recommend getting in touch with Facebook directly.

    Feel free to get back to us in case you have any additional questions!

    Thread Starter Sebastian

    (@seba91)

    Ok, thank you a lot! So the problem is completely on Facebook side (business manager, ad accounts), not the plugin itself?

    Plugin Support Abhi G. a11n

    (@theabhig)

    Hi @seba91,

    That is correct.

    If you believe one of the ad accounts should not be there, Facebook will be able to provide some indication of where it came from as that isn’t something we can see on our end.

    They’ll also be able to help with closing or removing any ad accounts you’re not using.

    Thanks!

    Thread Starter Sebastian

    (@seba91)

    Thank you again! Best

Viewing 4 replies - 1 through 4 (of 4 total)
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