Title: Two errors
Last modified: June 24, 2026

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# Two errors

 *  Resolved [melbatoast4](https://wordpress.org/support/users/melbatoast4/)
 * (@melbatoast4)
 * [5 days, 14 hours ago](https://wordpress.org/support/topic/two-errors-8/)
 * I’m getting the access key not valid, even though I see the valid key in my CleanTalk
   account and attempted to re-enter it. These are the errors:
 * Jun 24 2026 05:51:43: Error occurred while checking account status. cURL error
   77: error setting certificate file: /home/runcloud/webapps/kathywatanabe_com/
   wp-includes/Requests/src/../certificates/cacert.pem
 * Jun 24 2026 18:54:35: Error occurred while automatically get Access key. SERVER_ERROR
   NO: 5 MSG: There is no access to add a new service. Policy about adding new sites
   without authorization is OFF. Allow adding new sites from the CleanTalk plugin
   settings on the page [https://cleantalk.org/my/profile](https://cleantalk.org/my/profile)
 * I checked this setting in my Profile, and it is set to ON.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftwo-errors-8%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [5 days, 5 hours ago](https://wordpress.org/support/topic/two-errors-8/#post-18947566)
 * Hello [@melbatoast4](https://wordpress.org/support/users/melbatoast4/)
 * The website you specified has been added to your profile and successfully connected
   to the service. I can also confirm that the access key has been added and is 
   working correctly.
 * Is the issue you reported still relevant? If so, we would kindly ask you to create
   a ticket in our private support system here: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).
   This way, all further communication and data exchange will remain confidential.
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [2 days, 3 hours ago](https://wordpress.org/support/topic/two-errors-8/#post-18950063)
 * Hello.
   We haven’t heard back from you in a few days, so I’m going to mark this
   topic as “resolved”.If you have any further questions, you can start a new topic
   or contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 2 replies - 1 through 2 (of 2 total)

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 * 2 replies
 * 3 participants
 * Last reply from: [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * Last activity: [2 days, 3 hours ago](https://wordpress.org/support/topic/two-errors-8/#post-18950063)
 * Status: resolved