Support » Plugin: Feed Them Social - Facebook, Instagram, Twitter, YouTube & Pinterest » Twitter feed not displaying properly

  • Resolved ParagonBioservices

    (@paragonbioservices)



    Our Twitter feed is still live on the page, but no longer looks like it did, with the photos displaying, now we only see text, and although we turned off the “powered by feed them social” and cleared the cache, it’s still there. This happened within the last hour or so.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author slickremix

    (@slickremix)

    Thanks for contacting us. I would be glad to help out, can you please include these 2 things?

    1. The shortcode you are trying to use.
    2. The report from the System Info page of our plugin. Click here if you are unsure how to do this. https://www.slickremix.com/docs/system-info-page/

    Thanks,
    Justin Labadie

    1.[fts_twitter twitter_name=ParagonBio tweets_count=6 cover_photo=no stats_bar=no show_retweets=no show_replies=no]

    2. ### Begin System Info ###

    SITE_URL: http://paragonbioservices.com
    Feed Them Social Version: 2.4.0

    — WordPress Configuration:

    WordPress Version: 4.9.5
    Multisite: No
    Permalink Structure: /%postname%/
    Active Theme: Divi Child 2.4.6.4
    PHP Memory Limit: 256M
    WP_DEBUG: Disabled

    — Webserver Configuration:

    PHP Version: 5.6.36
    Web Server Info: Apache

    — PHP Configuration:

    Safe Mode: No
    Upload Max Size: 200M
    Post Max Size: 8M
    Upload Max Filesize: 200M
    Time Limit: 300
    Max Input Vars: 1000
    Allow URL File Open: On (On)
    Display Erros: On (On)

    — PHP Extensions:

    FSOCKOPEN: Your server supports fsockopen.
    cURL: Your server supports cURL.

    — FTS Settings->Global Options:

    Cache time: 1 Day (Default)

    — Active Plugins:

    Add From Server: 3.3.3
    Advanced Custom Fields: 4.4.12
    Akismet Anti-Spam: 4.0.3
    Brilliant Web-to-Lead for Salesforce: 2.7.3.2
    Contact Form 7: 5.0.1
    Divi Extended Google Fonts: 1.4
    Duplicate Page: 2.6
    Elegant Themes Updater: 1.0
    ET Shortcodes: 1.2.1
    Events: 2.3.4
    Feed Them Social (Facebook, Instagram, Twitter, etc): 2.4.0
    Go Live Update URLS: 5.0.6
    Google Analytics Dashboard for WP (GADWP): 5.3.3
    Jetpack by WordPress.com: 6.1
    Monarch Plugin: 1.3.27
    One Click xml Sitemap: 1.2
    Pardot: 1.4.7
    Post Date Time Change: 4.11
    Post Type Switcher: 3.1.0
    Sucuri Security – Auditing, Malware Scanner and Hardening: 1.8.15
    VaultPress: 1.9.5
    WP Maintenance Mode: 2.1.2
    Yoast SEO: 7.4.2

    — Custom Token or Keys added to Options Pages
    — You must have a custom token to use the feeds

    Facebook App Token: No
    FB App ID for Like Button: No
    Twitter Consumer Key: Yes
    Twitter Secret: Yes
    Twitter Token: Yes
    Twitter Token Secret: Yes
    Pinterest Token: No
    Instagram: No
    YouTube: No

    — FaceBook & Twitter Date Format and Timezone

    Date Format: one-day-ago
    Timezone: Pacific/Midway

    — Fix Twitter Time:

    Fix: No

    — Disable Magnific CSS:

    Fix: No

    — Fix Internal Server Error:

    ### End System Info ###

    Plugin Author slickremix

    (@slickremix)

    It appears another plugin or possibly the theme is causing a conflict wherein it has removed all the elements from our twitter feed. I would try deactivating all plugin except ours and see of the problem persists. If so then trying switching themes momentarily and see if the problem go away.

    Spencer

Viewing 3 replies - 1 through 3 (of 3 total)
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