Support » Plugin: Simple Share Buttons Adder » Twitter Counter is not working for Simple Share Button

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Simple Share

    (@davidoffneal)

    Hi @sheoran8210,

    Thank you for reaching out, I’d be happy to help here.
    Can you let us know which version you’re currently on?
    The latest update (1.2.3) had fixed this error, please email us at support@simplesharebuttons.com and we’ll send you the latest update!

    Thank you.

    viki

    (@sheoran8210)

    I am already using the latest version 1.2.3. I have already written you a email support@simplesharebuttons.com on this. I have attached a screen shot of in this email. Let me know if there is anything else which I have to do in plugin settings?

    Thanks

    Plugin Author Simple Share

    (@davidoffneal)

    Hi @sheoran8210,

    Thank you for getting back to us.
    Can you let us know what your settings are within the Counters tab?
    In order for the Twitter share counter to work properly, please enable Share Counts as well as enabling use of ‘newsharecounts.com for Twitter’ at the bottom.

    Here’s a picture of our settings:
    https://cl.ly/iXnb

    Please let us know if you’re still having problems with the Twitter share counter.

    I now have the same problem. I am using the free version, not pro. I have the Share Counts enabled, and newsharecounts enabled as well. I don’t have “Show Once” enabled.

    Twitter count has worked in the past. So I don’t know what changed to make it stop.

Viewing 4 replies - 1 through 4 (of 4 total)
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