Title: Twentythirteen problem
Last modified: August 30, 2016

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# Twentythirteen problem

 *  Resolved [TroikaCom](https://wordpress.org/support/users/troikacom/)
 * (@troikacom)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/twentythirteen-problem/)
 * Hi,
 * I’m using a twentythirteen-child theme, and I can’t make the plugin work. The
   menu doesn’t appear when I reach the 800px width (as sets in the prefs) and I
   don’t even can find a single reference of code of the plugin in firebug.
 * I’ve tested almost every menu’s class or id to hide in pref’s, but nothing changed.
 * What I am doing wrong ?
 * Thanks for the help.
 * Here’s the website, and feel free to ask me what you need in order to help me:
 * [http://www.aerogroup.ch/wordpress/](http://www.aerogroup.ch/wordpress)
 * P.S. I’m actually using an homemade solution for the responsive menu, but using
   the plugin would be more… optimized.
 * [https://wordpress.org/plugins/responsive-menu/](https://wordpress.org/plugins/responsive-menu/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Contributor [responsivemenu](https://wordpress.org/support/users/responsivemenu/)
 * (@responsivemenu)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/twentythirteen-problem/#post-6304607)
 * Hi Troika,
 * Have you created or downloaded this child theme yourself?
 * Please make sure the `wp_head()` and `wp_footer()` calls are in the header.php
   and footer.php files respectively.
 * Please let me know if these are included and we will go from there.
 * All the best
 *  Thread Starter [TroikaCom](https://wordpress.org/support/users/troikacom/)
 * (@troikacom)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/twentythirteen-problem/#post-6304731)
 * Hi,
 * And thanks very much for the quick answer. You were right, the wp_footer() was
   not called properly. Now I see the script relative to responsive menu in firebug,
   but beyond this, it seems it still doesn’t work.
 * And yes, the child theme is homemade, but it’s not the first time I proceed like
   this, and your plugin was always the best and more optimized solution for wordpress
   responsive nav.
 * Thanks again !
 *  Plugin Contributor [responsivemenu](https://wordpress.org/support/users/responsivemenu/)
 * (@responsivemenu)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/twentythirteen-problem/#post-6304844)
 * Hi Troika,
 * Not a problem, glad we found the reason.
 * Unfortunately when I go on your site now there is a maintenance page so I can’t
   check the menu itself.
 * All the best
 *  Thread Starter [TroikaCom](https://wordpress.org/support/users/troikacom/)
 * (@troikacom)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/twentythirteen-problem/#post-6304845)
 * Hi,
 * It should be accessible right now. Sorry for the inconvenience.
 * Troika
 *  Plugin Contributor [responsivemenu](https://wordpress.org/support/users/responsivemenu/)
 * (@responsivemenu)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/twentythirteen-problem/#post-6304846)
 * Hi Troika,
 * There seems to be something strange going on as you have all the JavaScript and
   CSS files included but not the HTML.
 * Can you confirm you don’t have the “Use Shortcode” option ticked?
 * All the best
 *  Thread Starter [TroikaCom](https://wordpress.org/support/users/troikacom/)
 * (@troikacom)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/twentythirteen-problem/#post-6304847)
 * Lol, that solved my problem. First it was probably the wp_footer(), then I tried
   to use the shortcode, and forget to deselect it.
 * Thank you very much, and thanks for this beautiful plugin.
 *  Plugin Contributor [responsivemenu](https://wordpress.org/support/users/responsivemenu/)
 * (@responsivemenu)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/twentythirteen-problem/#post-6304865)
 * Hi Troika,
 * Not a problem and thanks for your kind words – glad I was able to sort it out
   for you!
 * All the best

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Twentythirteen problem’ is closed to new replies.

 * ![](https://ps.w.org/responsive-menu/assets/icon-256x256.png?rev=1782326)
 * [Responsive Menu - Create Mobile-Friendly Menu](https://wordpress.org/plugins/responsive-menu/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/responsive-menu/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/responsive-menu/)
 * [Active Topics](https://wordpress.org/support/plugin/responsive-menu/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/responsive-menu/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/responsive-menu/reviews/)

 * 7 replies
 * 2 participants
 * Last reply from: [responsivemenu](https://wordpress.org/support/users/responsivemenu/)
 * Last activity: [10 years, 10 months ago](https://wordpress.org/support/topic/twentythirteen-problem/#post-6304865)
 * Status: resolved