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[resolved] Trying to update nrelate deleted cart data instead? (4 posts)

  1. smlacy
    Member
    Posted 1 year ago #

    I am working on a site for a client that has both nrelate installed and WooCommerce. They have an extension for WooCommerce installed called "Cart Reports" and it tracks abandoned vs completed carts.

    This morning when I was in Plugins->Update Available, I went to update nrelate and instead, all of the data in Cart Reports was deleted instead and nrelate was not updated. Our hosting company (Synthesis) said to ask both plugin developers.

    Anyone have any ideas or had this happen to them? I am still totally baffled by it. Neither of these plugins are related, and it's not like I could have accidentally clicked a button that was on a totally different page.

    Thank you!

    https://wordpress.org/plugins/nrelate-related-content/

  2. @smlacy -- Sorry for the delay here. We're looking into this for you now.

    - Katrina @ nRelate

  3. smlacy
    Member
    Posted 1 year ago #

    @Katrina - I'm the one who should be sorry! We found this solution (nothing to do with nRelate) and I forgot to update it here. :) Thank you for looking into this though!!

  4. @smlacy -- Ok great, thanks for letting us know that the issue has been resolved and thanks for using nRelate.

    - Katrina @ nRelate

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